09/27/2022 | Press release | Distributed by Public on 09/27/2022 16:10
In the event of an extreme weather event - such as the looming danger from Hurricane Ian in Florida - it's crucial to have a safety plan for staying connected to loved ones and protecting your property.
During a hurricane
Whether you're allowed to shelter in place or must heed an evacuation warning, it's important to protect your health, stay in touch with friends, family and neighbors, and keep an eye on your property.
Stay Connected: Follow changing weather conditions via the radio, television, safety app or weather website. Stay connected to friends and family members with the ADT SoSecure app. Its location-sharing feature enables users to invite family and friends to join private groups to share their locations or create a check-in. SoSecure is available on both iOS and Android phones, making it easy for cross-platform families and friends to stay better protected and connected within a single app.
Stay Inside: Do not go outside until you hear from authorities that the storm has passed your area completely. Stay away from all windows and exterior doors. Leave your home only in extreme circumstances (e.g. if your home is damaged or if authorities instruct you to do so).
Unplug: If you lose power, avoid a power surge by turning off all major appliances. If your home experiences an outage, your ADT security system will automatically switch to its internal backup battery, which will last 4-6 hours. You can find more information on ways your security system automatically responds to storm-related interruptions here.
Secure Pets: If you have pets, make sure they are safely protected indoors as they could run in fear when inclement weather hits.
Get help fast: If you do need emergency assistance, a simple slide of the SoSecure app's SOS button initiates an alert to ADT. ADT will contact you, alert authorities, and share your location and other user-provided, personally identifiable information to help emergency responders locate and identify you. SoSecure users can also chat directly with an ADT agent to report a disaster, fire, injury, gas leak or security concern.
Arm your home with smart devices: If you are away or need to evacuate your home, smart home devices can help you keep an eye on your home and monitor issues in real time.* When integrated with ADT, you'll also have 24/7 monitoring of all of your systems.
* Some features, including mobile notifications, remote control, video streaming and video recording require working internet and Wi-Fi.
Know how to connect to ADT customer service: When weather conditions become unsafe for travel, ADT technicians may need to cancel or reschedule in-person appointments until it becomes safe to visit your home or business. We appreciate your patience if a scheduled appointment was impacted by unsafe weather conditions. Empowering our customers to protect and connect what matters most is our mission, and to do that, we take care to ensure the safety of our ADT team members who serve our customers every day.
As an alternative to in-person service, you can utilize our Virtual Assistance service. This free program allows you to connect remotely via video with a trained ADT technical specialist to get troubleshooting help. Get started by calling 800-521-1734 to schedule a service visit.
Post-hurricane safety
What you do after the hurricane passes can be as important as what you do during the storm. Here are a few things to focus on afterwards: