Camden Property Trust

06/18/2021 | News release | Distributed by Public on 06/18/2021 05:11

Camden's Best Amenity is our Top...

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Camden's Best Amenity is our Top Notch Maintenance Team

Ellen Samples|| Fri, 6/18/2021

Photo Courtesy of Camden

When it comes time to lease an apartment home, a community's glowing amenities, stunning interiors, and responsive office staff are all things at the forefront that can guide your decision. Something equally important, however often not so apparent, is the amazing service provided by the maintenance team.

We often consider maintenance to be the heart and soul of each and every Camden community, and I am here to tell you why your maintenance crew will make you confident in choosing Camden to call home.

Photo Courtesy of Camden

To begin, the team will complete preventative maintenance in your apartment once a quarter. They'll provide you with a brand new air filter. They'll check your smoke detectors and other safety equipment, inspect your water heater, check the battery level on your Chirp smart lock, and essentially just ensure that all is well in your apartment! Want to know how to change your air filter yourself? Here's an instructional video of a maintenance team member, Ryan, at Camden Asbury Village showing you how!

Next, the maintenance team will make sure the community looks great, and that all amenity spaces are well maintained. Depending on their size, Camden communities often have porters and groundskeepers on the team who are responsible for keeping fitness centers and clubhouses sparkling clean, grounds free of litter, and dog parks and pools dog and human-ready.

Photo Courtesy of Camden Doral

24/7 On-Call Service

Are you worried about after-hours emergencies? Don't fret because someone is always on call. If a pipe breaks in your apartment or something else major occurs, all you have to do is call the office number. The Camden Contact Center will connect with the maintenance member on call and send them out to address the issue immediately. For reference, the following issues are considered emergencies and will be addressed during or after office hours: no heat/AC, toilet overflow, severe plumbing or roof leaks, refrigerator/freezer not cooling properly, no hot or cold water, any unsecured entry, malfunctioning controlled access gates, resident lockout, fire, or weather-related damage to doors, locks or windows.

Grade A Apartment Make Ready Process

Are you nervous about the state of the apartment when you move into it? No need for that either! A member of the Camden maintenance team is responsible for making your apartment ready for move-in, and they'll be sure to do it with care. They will first inspect the apartment upon the previous move out, schedule it to be painted, install new flooring if needed, complete a thorough clean, and will take care of every big and small fix in between. The Camden team will go through several walk-throughs before it's marked as complete and ready to become your new home.

Photo Courtesy of Camden Asbury Village

Flexible & Easy to Work With

Additionally, they're with the times! We know that not everyone wants someone in and out of the apartment right now, so the Camden maintenance team is happy to find other solutions to your maintenance problems when possible. For instance, a Camden team member can Skype or Facetime you to walk you through the issue first, and potentially get it solved together virtually! If you are a YouTube type of learner, we have lots of video resources to share such as this one instructing on how to unclog a garbage disposal. Additionally, you will have the option of three levels of entry - enter any time, call before entering, and by appointment only. The maintenance time will see this and handle their entry to your home accordingly! Plus, your Chirp app will tell you who was in your apartment to complete the service request and at what time.

Photo Courtesy of 'CamdenU Tube' Page

Not entirely convinced yet? Here are some glowing shout-outs about our various maintenance team members that might just persuade you…

'Ryan is always great, and I trust him, which is important.'

'The team here is incredible, and provides consistent quality service with a smile!'

'These hardworking men never disappoint. Thank you for the prompt service'

'Matt who came out to look at our washing machine coordinated times patiently was very professional and was an all-around good employee and good person'

'Ryan was amazing, as always! He comes to check out the problems so quickly and takes his time to make sure everything was done correctly. I appreciate all of his help so much!'

Are you ready to make Camden home? Camden maintenance is ready to welcome you!

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