03/08/2018 | Press release | Distributed by Public on 03/08/2018 03:36
8 March 2018
BOAT OWNERS' VIEWS SURVEY: CALL FOR BOATERS TO TAKE PART
The Canal & River Trust is launching its 2018 National Boat Owners' Views Survey, which is sent out to a third of its boat licence holders, and is calling on boaters to share their thoughts and feelings about their experience of the waterways.
In March the Trust will be asking around a third of boaters for their opinions on a range of topics including: how boaters use Trust's waterways and what their experience of them is like; the services provided for boaters such as moorings, facilities and the licence renewal process; the ways they would like to receive information; and their views on how well they feel the Trust is caring for the waterways.
Jon Horsfall, interim head of boating at the Canal & River Trust, said: "We value boaters' knowledge and it helps us plan our work so we can prioritise where to make improvements. The Boat Owners' View Survey allows boaters to give us in-depth feedback about what's working on the waterways and what needs extra attention. It can highlight where things like facilities could be improved across the country, areas that offer a particularly great boating experience, spots that could do with a bit of dredging, and how smooth it is to carry out necessary admin like licensing a boat. And that's just the tip of the iceberg!
"The survey gives us a chance to see how the way boaters use the waterways is changing, whether it's a growth in the percentage of boaters living aboard or a change in the average number of miles a boat cruises in a typical day. We also ask for optional, confidential, information that can help when we approach government and councils to highlight boaters' needs.
"The Boat Owners' Views Survey is the chance for boaters to have their say and I'd encourage everyone who gets the survey - a third of our licence holders this year - to take part."
The online survey is accessed via a link in an email or letter (where the Trust does not hold email addresses) which is being sent to a third of the charity's boat licence holders. Our aim is to have contacted most boaters on the Trust's waters over a three-year cycle. Boaters will have until 7 April 2018 to complete the survey.
Canal & River Trust, Toll House, Delamere Terrace, London W2 6ND
Patron: H.R.H. The Prince of Wales. Canal & River Trust is a charitable company limited by guarantee, registered in England and Wales with company number 7807276 and registered charity number 1146792, registered office address: First Floor North, Station House, 500
Elder Gate, Milton Keynes MK9 1BB
Page 2 of 2
Boaters who have received a link but would prefer to complete a paper version of the survey can contact the customer service team on 0303 040 4040.
For further media requests please contact:
Fran Read, national press officer, Canal & River Trust m 07796 610 427 e [email protected]