City of Vaughan

09/15/2021 | Press release | Distributed by Public on 09/15/2021 08:02

More City services available online!

Easily report and request sign repairs, streetlight maintenance and more

The City of Vaughan's online reporting tool continues to expand to provide quality service to citizens 24-7. New services have been added to make reporting concerns and submitting a work request even easier, with just the click of a mouse.

The following can now be completed online through the Service Vaughan tool:

  • Reporting maintenance needed on existing pavement markings
  • Requesting new pavement markings
  • Reporting maintenance needed on existing signs, traffic or pedestrian signals
  • Requesting new signs, traffic or pedestrian signals
  • Reporting an issue or requesting a service regarding neighbourhood traffic calming measures
  • Reporting maintenance needed for existing streetlights
  • Reporting a damaged or vandalized utility box

The tool also receives requests for:

  • animal services, including getting a pet licence.
  • bids and tenders, including application submissions.
  • by-law, including parking permits and paying for tickets online.
  • debris, vandalism and graffiti, including reporting instances across the city.
  • employment, including available job postings and application submissions.
  • garbage and recycling, including tag purchases, bin exchanges and purchases, missed garbage and recycling collections and more.
  • parks, trees and grass, including maintenance requests and complaints.
  • recreation, including activity registration.
  • roads and sidewalks, including maintenance requests and complaints.
  • sidewalks, including reporting an issue.
  • hydrant meter rentals.
  • water meter applications.
  • municipal water checks.
  • water shut off/turn ons.
  • fire hydrant flow tests.
  • dewatering discharge approvals.
  • residential appliance and metal pickups.
  • sewer backup service payments.

Easily submit service requests, report non-emergencies and track submissions 24 hours a day, seven days a week. This reporting tool includes a tracking feature to check the status of the submitted inquiry online, the option to receive auto-updates either via email or through the online tool, and the ability to provide feedback upon completion of the request.

Broken glass and vandalized park equipment are examples of municipal emergencies or problems that require immediate attention. Call Access Vaughan at 905-832-2281 to report these types of matters.

Non-Vaughan residents are also able to submit online requests if the inquiry is directly related to one of Vaughan's City services. First-time users must create a username and password. Once the applicant has registered successfully, they will be redirected to a login screen. Returning users can log in to the system with the email and password they have previously created.

Explore all of the Service Vaughan offerings at vaughan.ca/ServiceVaughan.

For updates and news as they happen, subscribe to Vaughan Newsand follow the official corporate channels on Twitter, Facebook, Instagramand LinkedIn.

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