Entergy Mississippi winter storm update – 2/4/23, 9 a.m.

Insights > Entergy Mississippi winter storm update - 2/4/23, 9 a.m.

Entergy Mississippi winter storm update - 2/4/23, 9 a.m.

02/04/2023

We made significant progress in our restoration efforts yesterday and overnight and as of 9 a.m., 1,154 customers remain without power. At peak about 12,803 customers were without power, however, the inclement weather brought down numerous tree limbs and wires causing repeat outages in many areas. As a result, our crews have restored more than 27,000 customer outages since Tuesday.

Crews are restoring power as quickly and safely as possible. We expect customers who can safely take power to be restored by 10 p.m. tonight.

More than 1,300 workers are involved in our restoration efforts. Damage to our equipment is extensive. So far, we have found 589 spans or about 30 miles of wire down and damage to 87 poles, 29 transformers and 18 cross arms.

We know you are concerned about getting power back. Crews are working in multiple locations. We appreciate your patience as our crews safely work our restoration plan, which prioritizes restoring power to groups of customers, then individuals. For updated estimated restoration times, view our outage map at www.entergy.com/view-outages.

Keep in mind that if you don't see us working near you, we may be working on another part of the electrical system that you can't see but must be repaired to get power to you. Also remember, Entergy restoration workers cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before our workers can restore. Learn more about the electrical equipment that serves your home.

For updated estimated restoration times, view our outage map at www.entergy.com/view-outages. We sincerely apologize for the inconvenience and appreciate your patience as our crews safely work our restoration plan. For tips and cold weather updates, visit www.entergy.com/cold.

As with any weather event, please be mindful of the following safety tips:

• Live wires can be deadly. Stay away from downed power lines. Call 1-800-9OUTAGE or 1-800-968-8243 to report downed or dangling power lines, damaged or downed poles or other damaged equipment.
• Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines. Again, stay away from downed power lines.
• Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials, limbs or overhead wires falling to the ground.
• If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your main electric panel.
• Do not run a generator in a confined space without adequate ventilation. Use them only outdoors, following all manufacturers' safety guidelines.
• Turn off any electrical appliances that can easily be turned to the off position until power is restored.
• Check on seniors, who can be particularly susceptible to extreme temperatures.
• Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

We want to keep you informed and in control. The best way to get information about outages is via Entergy's View Outage page on our website. Additional resources for your convenience:

• Download our app for your smartphone at entergy.com/app or visit Entergy Storm Center to stay informed on our restoration progress.
• Sign up for text alerts. From your cellphone, text R E G to 368374, or visit entergytext.com.
• Follow us on Facebook and on Twitter @EntergyMS.
• Follow updates in your local news media, like radio, television, and newspapers.