Positively impacting healthcare one patient experience note at a time

This journey has also reinforced the importance of transparency and real-time feedback. By actively sharing compliments through various channels, we remind our team of our culture of positivity and recognition.  

Our adoption of NRC Health's Compliment Sharing capabilitieshas had a positive impact on our organization. And it's heartening to see this practice being adopted by other members of our team, creating a collective effort to spotlight excellence in patient care.  

Initial skepticism from staff, which worried that only negative messages would be shared, gradually turned into trust and collaboration. This shift underscores the significance of our Patients First vision.  

The feedback from our patients affirms that our care teams are not just meeting but exceeding expectations, embodying our commitment to prioritize patient care above all. 

When I reflect on this journey, it's clear to me that the act of acknowledging good work-whether through a handwritten note, a yard sign, or a shared compliment-can have a profound impact on healthcare professionals and patients alike.