05/02/2024 | News release | Distributed by Public on 05/02/2024 16:13
Starting May 6, users calling the Service Desk may be askedto approve a Duo prompt sent by the attendant to verify identity.
To enhance the security of the process, the Duo prompt is replacing a request for birthdate or other sensitive information.Those with a Duo fob will be askedto provide its serial number as a form of identity.
As always, continue tobe vigilant when responding to Duo prompts. Never approve an unexpected Duo push.