08/10/2022 | News release | Distributed by Public on 08/10/2022 17:38
Please note: This blog post is available in additional languages, via the links below. This includes Spanish, Japanese, Korean, Oromo, Somali, Tigrinya, Tagalog, Chinese, and Vietnamese.
We recently completed a pilot program called Ride Now that provided free and discounted rides to transit and other places. The program was for people with disabilities, seniors, and their caregivers to travel in and around the city of Seattle.
We've reviewed the program and are sharing what went well, and what we learned. This can help inform future efforts to improve equity and affordable access to public transportation. You can also find more information about the Ride Now pilot program on our website, in our summary reports (below), or in our previous blog post in April.
We worked with community members in the planning and implementation of this pilot program. These community members included people with disabilities, seniors, caregivers, and service providers. Including these people during planning helped us create a better pilot program than one without their input.
We viewed community engagement an essential part of the program, not just as a step to complete. We also paid our community representatives who served on a steering committee for around 18 months. This was one of the pilot program's big successes, and it helped the pilot program go so well. We'll consider paying community members who take part in similar programs in the future. It took time for everyone to build trust, get comfortable, and work with community members to help shape the program.
[Link]Two community members hold a set of paper vouchers as part of the Ride Now Pilot Program. Photo: SDOT.The Ride Now pilot program tested the publicdemand and feasibility for a program of this kind. We found that there is public interest in a flexible, easy to access program for on-demand ride vouchers. We expected to hear from few hundred interested people, but we got requests from nearly 1,000 people.
Pilot program successes:
We learned things that could help improve similar programs in the future:
You can also read documents summarizing the program on our website.
[Link]Ride Now pilot program steering committee members discuss the program at a meeting in March 2022. Photo: SDOT."This program is necessary, useful, and transformative. I am a senior of limited means and having such good access to necessary transportation resources was so wonderful."
"These vouchers saved my life! What a freeing program! I got to appointments I would have missed entirely, because there was a problem with the bus. I got to enjoy my life and see friends I wouldn't otherwise. I got nutritious food on days when walking or transit to the grocery store felt just too much. As someone with a disability and chronic pain I was elated to have this help!!"
"Having the opportunity to use Ride Now Uber vouchers was like having a huge weight lifted off of my shoulders."
We plan to use the lessons we learned from this program to inform our ongoing work, including considering similar programs in the future. While we don't have any specific programs currently planned, this pilot program helps provide valuable information for the future.
We appreciate the participation of our steering committee community representatives and want to thank everyone that participated in the program or showed interest in it. We are here to serve you, and value your time. We'd also like to thank our funding partner, Transit Planning 4 All, our ride service providers and drivers, and community partners who helped get the word out. Thank you.