04/30/2024 | Press release | Distributed by Public on 04/30/2024 09:33
A seismic shift is underway in the global digital content services ecosystem, driven by the convergence of disruptive technologies and the proliferation of internet connectivity. While the metaverse has been gaining visibility as one of the main technological drivers transforming industries, many metaverse applications are still in their infancy, and organizations are grappling to integrate these seamlessly into their workflows. Moreover, advancements in Internet of Things (IoT), 5G, edge computing, and artificial intelligence (AI), are pushing companies across sectors like healthcare, telecom, marketing, sales, education, media, entertainment, and retail to augment customer experience (CX) leveraging immersive technologies like extended reality (XR), escalating the demand for next-generation infrastructure and services.
Frost & Sullivan's recent Digital Content Services webinar delved into the fascinating realm of Embracing Immersive Technologies and the Metaverse. This engaging discussion explored changing customer perspectives on augmented reality (AR), virtual reality (VR), mixed reality (MR), and the metaverse, revealing innovative strategies for providers to overcome implementation challenges.
Here, the following growth experts collaborated to share their views on emerging megatrends and growth opportunities in the Digital Content Services ecosystem: Mohamed Alaa Saayed, Growth Expert, Senior Program Director, and Head of Digital Content Services at Frost & Sullivan andLara Forlino, Growth Expert and Industry Analyst, ICT Digital Content Services at Frost & Sullivan.
Gain valuable perspectives from these experts by clicking here to access the recorded session of this webinar.
Augmenting CX to Maximize Customer Value: The metaverse is still viewed as a new technology. But accelerated developmental efforts from technology giants like Microsoft, Meta, Google, and Apple are rapidly bringing it to life, making it the channel of focus for businesses to digitally engage with their customers and maximize brand reach. Now, indicators like revenue, customer testimonials, and customer satisfaction scores will be crucial to measure the success of the metaverse and immersive services - Is your organization equipped with the right analytical tools to track customer satisfaction while integrating innovative digital services?
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