BRI and Bank OCBC NISP Acknowledged for Creative Use of Open Source at the Red Hat APAC Innovation Awards 2023 for Indonesia

Red Hat, Inc., the world's leading provider of open source solutions, announced the winners of the Red Hat APAC Innovation Awards 2023 for Indonesia today. Red Hat is honoring the remarkable achievements of Bank Rakyat Indonesia (BRI) and Bank OCBC NISP for their outstanding use of Red Hat solutions to foster innovation, showcase their ingenuity, and elevate customer experiences in an ever-evolving business environment.

In an environment of economic fluctuations and technological upheavals, Red Hat continues with the theme of "Explore what's next" at this year's Red Hat APAC Innovation Awards. This year's accolades celebrate the exceptional accomplishments of organizations in adapting to today's uncertain landscape, proudly recognizing the digital transformation achievements of 31 organizations from 13 countries in the region. By harnessing the power of open source creatively, these remarkable organizations propel themselves forward while prioritizing unforgettable customer experiences. Their unwavering resilience, strategic thinking, and ingenious utilization of Red Hat solutions have allowed them to conquer new business challenges and stay one step ahead of evolving customer demands.

Amid growing uncertainty, innovation still stands tall as a priority for businesses. According to the Red Hat 2023 Global Tech Outlook, businesses continue to rank innovation as a powerful differentiator, allowing organizations to rise above their competitors and forge their unique path to success. The awards' five categories focus on key technologies that can help businesses stand out amid today's uncertain landscape: Digital Transformation, Hybrid Cloud Infrastructure, Cloud-native Development, Automation, and Resilience.

The winners were selected based on the positive impact their Red Hat deployments had on their business goals. They showcase the possibilities of open source, pushing the boundaries of business processes, productivity, innovation, and resilience.

Category: Digital Transformation and Cloud-Native Development
Winner: Bank Rakyat Indonesia

As the oldest and largest state-owned bank in the country, Bank Rakyat Indonesia (BRI) is currently one of the largest Indonesian companies in terms of market capitalization. Traditionally focused on providing banking services for micro, small, and medium enterprises, BRI wanted to generate new revenue streams via retail banking and had to adapt to the shifting demands of consumers that were increasingly digital-minded. To attract a younger demographic, BRI launched its BRI mobile banking app (BRImo) in 2019. However, this version of BRImo was unable to be scaled up to keep pace with customer demands.

To provide fast, efficient, safe and easy-to-access financial services to capture this group of potential customers, BRI turned to Red Hat to modernize its enterprise applications and optimize the BRImo app. The use of Red Hat OpenShift Container Platform has allowed BRI to improve the scalability, agility, and responsiveness of BRImo, leading to higher customer satisfaction and retention. These upgrades have led to a 68% YoY user growth for BRImo in 2022.

Category: Cloud-Native Development and Automation
Winner: Bank OCBC NISP

Bank OCBC NISP has adopted Red Hat OpenShift and Red Hat Ansible Automation Platform. Red Hat OpenShift and Ansible Automation are helping increase developer productivity and to help launch products and services on the ONe Mobile application more quickly and scalably. In addition, using Red Hat OpenShift, together with Ansible Automation means Bank OCBC NISP's IT teams can automate repetitive tasks, freeing up time to focus on more high-value activities, which can increase efficiency and productivity. This collaboration helps improve the customer experience for ONe Mobile customers, namely the mobile banking application for Bank OCBC NISP individual customers.

The ONe Mobile application, which was launched in 2018, is a mobile banking application that helps Bank OCBC NISP's individual customers to grow and manage their finances. As of June 2023, the number of ONe Mobile transactions has increased by 63% and the transaction value has increased by 67% YoY. This shows good acceptance from customers of ONe Mobile's features that can support their financial needs, both for their wealth management and for daily transactions (daily banking).

About the Winning Categories

The Digital Transformation category recognizes organizations that have successfully made the transition into a truly digital enterprise, overcoming and addressing business challenges with digitalization.

The Automation category celebrates organizations that have effectively harnessed automation to transform their organizational processes, workflows, and tasks.

The Cloud-Native Development category highlights organizations that have effectively used agile methodologies to speed up the innovation and development of successful business applications that have made an impact on customers.

Supporting Quotes
Marjet Andriesse, Senior Vice President and General Manager, APJC, Red Hat
"As the business landscape continues to change in 2023, the Red Hat APAC Innovation Awards 2023 celebrates the creative successes and achievements of our customers. Indonesia's organizations continue to trust and leverage open hybrid cloud capabilities to embark on transformation initiatives and protect their businesses. Furthermore, they continue to do so while managing tightening resources and manpower. That is why open source continues to be a game-changer for businesses, giving them the flexibility and resilience to adopt technologies, both existing and emerging, to craft their own unique path to success."

Nyoman Sugiriyasa, Executive Vice President for Application Management & Operations, BRI
"Red Hat's cutting-edge technologies greatly empowered BRI to drive new growth engines and capture the millennial segment of customers through digital initiatives, which have always been ranked high on our stakeholders' priorities. Our BRI applications running on Red Hat OpenShift Platform have improved agility in terms of scaling the workload and enhanced user experiences with new features that can be released timely and more often. This has accelerated our capabilities to deploy new versions of the application to respond to customer preferences in UI/UX experience, building towards our brand reputation as a reliable financial institution."

Komang Artha Yasa, Technology Division Head, Bank OCBC NISP
"As digital transformation accelerates, we realize that Banks must also adopt digitalization - therefore, Bank OCBC NISP adopts agile methods and undergoes technological infrastructure modernization. This is done so that the Bank can continue to compete, collaborate, and be ready for the future. This acknowledgement from Red Hat is a testament to Bank OCBC NISP's commitment to foster innovation in our products and services, so as to provide a comprehensive experience for our customers."