Westminster City Council

01/31/2024 | Press release | Distributed by Public on 01/31/2024 11:51

New Bayswater housing office opens to support locals

New Bayswater housing office opens to support locals


Council to provide a 'caring' service on residents' doorstep

More help will be on hand for residents of estates in Westbourne and Bayswater as Westminster Council has opened its newest housing office this week.

The new, council run, office at Shrewsbury Rd will be open 9am-5pm Monday - Friday to provide onsite assistance for residents including those living on the nearby Brunel and Wessex estates - improving access to housing services locally.

Residents can speak to housing staff, based onsite, about issues including repairs, grounds maintenance or support paying their bills.

The Bayswater site is the third of four new housing offices to open over the last 12 months (A fourth will open in Soho later this year) which will bring the total to eight across the city.

The office, is based in the same building as Bayswater children's centre and includes dedicated space for community groups / resident activities.

By opening offices in communities across Westminster the council will be able to provide more personal advice and support services for the city's social housing tenants and leaseholders.

Cabinet Member for Housing Services, Liza Begum said:

We want to make it as easy as possible for our residents to access the help they need.

"Having a familiar, friendly face on hand locally will reassure residents, providing a caring and human service, ensuring we know what issues matter most to local people."

Jonathan Morely, Wessex Gardens Resident Association said:

It's great to have the opening of the new estate office, something we've wanted since they closed the last estate office. It's very important for the elderly and vulnerable and really anyone who lives on our estate. So I think it really is a great bonus for the area."

Published: 31 January 2024