01/25/2023 | News release | Distributed by Public on 01/25/2023 10:41
RHOADS ENERGY PROMOTES TWO TO LEADERSHIP POSITION
COMPANY NAMES NEW DIRECTOR OF CUSTOMER INTERACTION AND BRAND MANAGER
LANCASTER, Pa. - Rhoads Energy announced it has promoted two key employees to management positions. Rhoads is an employee-owned energy and HVAC services leader that serves a growing area of Southcentral Pennsylvania.
Heather Ussery-Thompson has been hired as Director of Customer Interaction and will serve on the organization's Leadership Team. In this newly created position, Ussery-Thompson will be responsible for the development and implementation of company-wide initiatives that improve customer relations and brand loyalty. She will craft the company's strategic plan for improving the customer life cycle and measure its effectiveness through defined metrics. Prior to her promotion, Ussery-Thompson served for several years as Customer Experience/Credit Department Manager.
Heather Rineer has been named Brand Manager. In this role, she will be responsible for boosting public interest and customer engagement by developing and communicating the company's story. Rineer will develop community outreach and marketing tactics that foster and strengthen the Rhoads Energy brand. Before her promotion to this management-level role, Rineer was Rhoads Energy's manager of client operations.
Both hires will sustain and support continuous growth for Rhoads Energy, which recently announced it has expanded its fuel delivery service area westward into counties surrounding the Harrisburg metro area.
Ussery-Thompson and Rineer will also foster growth for Cool Crew, the company's HVAC affiliate that employs 50+ technicians to install and service heating, cooling, and other home comfort equipment.
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Rhoads Energy offers heating oil, natural gas, and propane delivery; fleet fueling and commercial services; and a wide range of other offerings. The company also operates Cool Crew, a division of 50+ experienced technicians that installs and services heating, cooling, indoor air quality, and other equipment. The employee-owned organization, headquartered in Lancaster, serves Central and Southeastern Pennsylvania. In 2022, Rhoads Energy celebrated its 105th year of continuous service. For information, visit www.RhoadsEnergy.com.