TRAVEL ADVISORY: Mount Ruang flight cancellations [As of 1 May 2024 at 10:00AM]

Due to the latest Mount Ruang eruption, a number of AirAsia flights have been affected to/from Kuching, Sibu and Bintulu.

AirAsia has notified all affected guests and to offer provisions to assist them to make alternate travel arrangements.

Guests who are travelling to and from the affected destinations are encouraged to check their registered email and mobile phones for cancellation notifications.

AirAsia guests travelling to/from these destinations today are also encouraged to check their latest flight status at airasia.com/flightstatus.

List of impacted/cancelled flights:

All flight timings are in a 24-hour format

AirAsia is continuing to monitor the situation closely and will provide more information on the latest developments to guests directly and on all key communication channels.

Guests affected have been offered the below:

Free flight change : One-time change to any new travel date within 30 days from the original departure date on the same route without additional cost and subject to seat availability; OR

Credit Account: Retain the value of the flight booking in the guest's airasia Rewards member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

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