IMRF and Covid

July 29, 2021

IMRF is committed to providing our members and employers the highest retirement services.

The Best Way to Contact Us is through Member and Employer Access

The best way to contact us is by sending a secure message through Member Access or Employer Access. You can also fax us at 630-706-4289.

Our Offices are Closed to the Public

At this time, you cannot come to our offices in person for any reason, including to complete or drop off paperwork. The best way to get documents to us is to send us a secure message through your Member Access account with electronic copies of your documents attached.

Our Contact Center is Open

Our 1-800-ASK-IMRF member phone number is open. Hours of operations are Monday-Friday, from 7:30 AM until 5:30 PM. The best way to contact us is by sending a secure message through Member Access. You can also fax us at 630-706-4289.

Employers can contact us by sending a secure message through Employer Access, by calling the Employer-only phone: 1-800-728-7971, which is open Monday - Friday, from 8:00 AM until 4:30 PM or fax us at 630-706-4289.

IMRF Educational Programs

Our IMRF educational programs, such as our Pre-Retirement Workshops, Glass Half Full Workshops, and Authorized Agent Workshops, will continue to be facilitated by IMRF Field Representatives via Webinar. Personal Benefit Reviews will continue to be held by phone at this time.

Mail Processing

We are processing and responding to paper-based correspondence; however, we strongly recommend that you use your Member Access or Employer Access account to manage your IMRF benefits.

Through Member Access, you can:

• Apply for benefits, including retirement, disability, refunds, and reinstating past service credit.
• Update your contact and beneficiary information.
• Calculate pension estimates.
• View your service credit and contributions.
• View benefit payment information.
• Submit documents electronically.
• Send us a secure message. The Secure Message Center in Member Access is a safe way to communicate with us about your IMRF benefits.

Register for a Member Access Account

If you need to create a Member Access account, either click here to request that a new registration key be mailed to you, or call 1-800-ASK-IMRF (1-800-275-4673) to request your registration key and receive registration assistance.

To watch a video on how to create a Member Access account, click here.

We are in this Together

We appreciate your support and flexibility. IMRF is taking steps to make sure we give you the best service we can during this time. Thank you for your understanding.

Last Updated 07/29/2021

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