HMSA statement on response to wildfires on Maui due to Hurricane Dora

HONOLULU, HI - The Hawai'i Medical Service Association is working diligently to provide support and resources to respond to the critical health care needs caused by Hurricane Dora, especially on the island of Maui.

"We are closely monitoring the impact of Hurricane Dora on the state, especially on the island of Maui as massive fires continue to burn through Lahaina," said Stefanie Park, M.D., vice president, chief medical officer, HMSA. "HMSA is making sure our members have access to the medical care they need by suspending prior authorizations, working on care coordination with our provider partners, and offering up our clinical staff on the ground where helpful and needed. We understand these are stressful times and we are actively working with our community health care partners to better understand the need for additional resources and services."

Additional actions HMSA is taking in response to the current situation include:

• Coordinating with partners at Hale Makua Health Services on Maui to locate additional physician and nursing resources to support their triaging effort to expand capacity.
• Working with CVS on a pharmacy mobilization service solution to ensure members have access to any medications they need.
• Arranging travel accommodations to Oahu for HMSA members who need additional care and are unable to obtain it on Maui. Members are encouraged to call HMSA Customer Relations at the number on the back of their HMSA membership card.
• Allowing early refills of maintenance medications for its members on all islands. A member must have refills available on their prescription. Members should call our Customer Care line for approval at one of these phone numbers:
  • 855-479-3659 for Medicare Part D
  • 855-479-3656 for HMSA QUEST
  • 855-298-2491 for HMSA members who get their health insurance from their employer or buy it on their own.

All HMSA offices and centers remain open statewide under normal business operating conditions. For more information and updates, visit hmsa.com.

About HMSA

Caring for the people of Hawaii is our promise and our privilege. Working together with employers, partners, and physicians and other health care providers, we promote well-being; develop reliable, affordable health plans; and support members with clear, thoughtful guidance.

HMSA is the most experienced health plan in the state, covering more than half of Hawaii's population. As a recognized leader, we embrace our responsibility to strengthen the health and well-being of our community.

Headquartered on Oahu with centers and offices statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.

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