Department of the Year Award Emergency Department at Roxborough Memorial Hospital

As we reflect on the journey of 2024, it is clear that this year has been impressive, progressive, and at times, disruptive for all of us at Roxborough Memorial Hospital. With changes in leadership, transitions in providers, and an influx of new employees, there have been moments when it felt as though we were navigating uncharted waters. Yet, amidst these challenges, one thing has become abundantly clear: the unwavering dedication to our institution and the community we serve.

This commitment has been the backbone of our success, allowing us to achieve a positive fiscal year marked by growth and a steadfast focus on efficiency. It is a testament to the relentless effort of every single employee and department who has worked tirelessly to improve our practices and enhance communication. Your hard work has not gone unnoticed, and it is with great pride that I recognize each of you for your contributions.

This year, we are thrilled to announce that the Emergency Department exemplifies the very best of Roxborough Memorial Hospital and Prime's standards. The recipients of the Department of the Year Award include our dedicated nurses, doctors, Environmental Services staff, Certified Nursing Assistants, Patient Care Assistants, ancillary staff, and our invaluable secretarial team. Together, these individuals form the frontline of our hospital, bravely facing the unpredictable challenges that each day brings.

In 2024, the turnover within the provider group presented significant hurdles. However, the resilience of our Emergency Department team shone brightly as they rallied together, ensuring that our patients continued to receive exceptional care. One provider remarked, "I didn't even know there was a change in the ED," which is a true reflection of the seamless service and commitment to excellence that you maintained during a time of transition.

The growth of Roxborough Memorial Hospital begins in the Emergency Department, where we have witnessed double-digit growth in patient visits over the past two years. The leadership's dedication to ensuring appropriate staffing levels has resulted in the addition of many new team members, further strengthening our capacity to deliver compassionate, high-quality care to our patients and community. Your ability to adapt and respond to the increasing volume of patients has been nothing short of remarkable.

In recognition of your exceptional dedication, unwavering commitment, and outstanding teamwork, we are honored to present the Emergency Department at Roxborough Memorial Hospital with the esteemed Department of the Year Award. This accolade celebrates your extraordinary accomplishments during a year filled with challenges and exemplifies the spirit of collaboration and excellence that defines our institution.

Congratulations to each member of the Emergency Department! Your hard work and resilience inspire us all, and we look forward to continuing this journey together as we strive to provide the best care possible for our community.