01/14/2021 | News release | Distributed by Public on 01/14/2021 06:58
Jeff Dryall is a Sr. Solutions Engineer at Datto, Inc. He is based in our Toronto, Canada office and helps Datto partners use our solutions effectively to improve their service delivery.
There are many facets to leveraging a remote monitoring and management (RMM) tool effectively. From monitoring, reporting, and real-time, customized alerts to automated patching and near-full remote control of any IT environment, RMM tools are invaluable for managed service providers (MSPs). However, they can be overwhelming. So, it is essential to identify what is important to you and your clients, and leverage the tool sets available to you as effectively as possible.
In this blog, we'll discuss how to use customized and default monitoring in Datto RMM to increase insight into devices you are monitoring and managing. You'll learn how to leverage this information to make better decisions on how to handle specific alerts and increase efficiency. The number of clients and devices that you intend to support will determine the configuration you need in order to be effective.
To start the process, ask yourself the following: What data points are important to you? What is important for your clients? For example, hard drive capacity alerts on workstations may not be necessary for one client, while it may be imperative for others.
Start with discussions with your clients to identify where they have had problems in the past. This will help you to understand their specific needs and how you can help.
Datto RMM has many preconfigured monitoring policies to help get you started on your journey to improving device management. Although we work to give you a starting point, every MSP has different needs. Leveraging some of the core monitor types already in Datto RMM and combining them with component monitors and the predefined monitors in the policy can help you generate more useful information from the devices you're managing. Here are some component monitors I would recommend applying to your default policy:
The following additional component monitors are available free inside the Datto RMM ComStore:
There are no 'right' or 'wrong' ways to monitor data within a client's computer network environment. Although there indeed may be many industry standards out there, that does not mean that those standards are applicable to your particular clientele. It's not the industry that determines what is important but rather meeting the needs of your clients in your geo-marketplace.
Customizing your monitors enables you and your technicians to spend your time efficiently and address the needs of your clients proactively-fixing issues before failures occur. After all, this is why you chose to invest in an RMM tool in the first place, isn't it?
To learn more about how Datto RMM can improve your service delivery, schedule a free demo today.