09/16/2021 | Press release | Distributed by Public on 09/16/2021 09:42
Insights > Entergy System Ida/Nicholas Update - 9/16/2021 @ 9 a.m.
09/16/2021
All areas within Entergy Texas and Louisiana's service territories have resumed normal operations after Hurricane Nicholas caused power outages.
We have restored 93%, or 645,000 of Entergy Louisiana customers who lost power due to Hurricane Ida.
All areas within Entergy Texas and Louisiana's service territories have resumed normal operations after Hurricane Nicholas caused power outages.
Continued storms today in Louisiana could adversely affect Hurricane Ida restoration. In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. We estimate a restoration time of Sept. 29 for the heaviest-damaged areas.
Hurricane Ida outage information at 6 a.m. included:
Current Outages |
Peak Outages |
Number Restored |
% Restored |
|
Louisiana |
52,000 |
697,000 |
645,000 |
93% |
New Orleans |
0 |
205,000 |
205,000 |
100% |
Mississippi |
0 |
46,000 |
46,000 |
100% |
Total |
52,000 |
948,000 |
896,000 |
95% |
In Louisiana, the Amite area should be restored by Sept. 16. We will have Customer Information Centers open Sept. 16, from 10 a.m. to 4 p.m.:
As of 11 a.m. Sept. 15, we had returned 218 of the 226 affected transmission substations and 192 of 211 affected transmission lines. More than 236 miles of transmission lines remain out of service.
Continued storms today in Louisiana could adversely affect Hurricane Ida restoration. In some of the hardest-hit areas affected by Hurricane Ida, including lower Jefferson Parish, river parishes and bayou region, our teams are encountering extensive damage that will require rebuilding the system, as opposed to just a restoration. We estimate a restoration time of Sept. 29 for the heaviest-damaged areas.
Visit our dedicated Hurricane Ida restoration websiteat to get the most up-do-date estimated times of restoration. |
Maps with Hurricane Ida power estimated restoration times can be viewed click here for the following areas: River Parishes, Tangipahoa Parish, Washington Parish, Livingston Parish, St. Helena Parish, Lafourche Parish and Terrebonne parishes.
These restoration dates represent most customers who can safely accept power and a few customers in the most affected areas could still be without power for longer. These estimates are subject to change as we continue with restoration work, and we will issue updates as we learn more. Also, it is important to note that while crews can perform some restoration activities on the ground during certain weather conditions, work in the air from bucket trucks cannot be performed in wind conditions of 30 mph or greater.
Stay Informed
Outage/Restoration Information
Close to 80% of the 30,000-plus distribution poles that run through neighborhoods and supply power homes and businesses represent those lost in the hardest-hit portions of southeast Louisiana.
Should we experience further connectivity and other associated issues, there could be technical difficulties that may lead to delays in power status available through our outage reporting tools, including the View Outages map, mobile app and texting 'STAT' to receive your outage status.
We ask that if you are aware of an inconsistency between the reported status and power availability at a location, please notify us through one of the following options:
Customers must have a registered myEntergyaccount to sign up for outage texting. If you were signed up for outage texting before we transitioned to the myEntergy portal last year, you must create a myEntergy account before re-registering for texting services.
If you attempt to register or report an outage via text and receive a message stating 'Entergy: Unauthorized User' or a message stating 'We're sorry but this phone number isn't authorized for two-way texting. To register, please go to myentergy.com,' this means you don't have an active myEntergy account.
To register for myEntergy, visit myentergy.com and select 'Sign Up'. For added security purposes, the first time you log in to myEntergy, you will be asked to reset your username and password and confirm your account preferences.
View Outages is a visual representation of the state of the grid.
We caution customers to be aware of unscrupulous attempts to swindle our customersduring storm recovery.
Customer Safety and Information
You should stay safe as we restore service outages caused by tropical weather.
We are suspending service disconnections and waiving late fees for non-payment for customers affected by Hurricane Ida and offering flexible customer payment arrangements for those customers. Customers can visit myEntergy.com for more information.
Bills that customers are receiving now likely reflect usage from August. Customers affected by Ida will not receive disconnect notices, be assessed late fees or be disconnected due to a late payment posting. All Entergy customers can make payments and receive bills online. Entergy will receive and post payments.
On top of restoring power to your homes and businesses, we are here to work with you on payment assistance, arranging billing programs or answering other questions customers may have. Call us at 1-800-ENTERGY (1-800-368-3749) Monday-Friday, 8 a.m.-5 p.m. for assistance or visit Payment Assistance.
For our level billing or equal pay customers: Your bill will include zero usage during the time your power is out; however, it will continue to reflect the previous 12 month's rolling average usage. We understand that this payment amount may be a burden right now. We want you to know we are here to work with you on payment assistance.
If you are on a deferred payment agreement, your bill will include zero usage for the period your power is out; however, it will continue to reflect your agreed upon deferred payment amount. If you need additional bill payment assistance, we are happy to work with you.
For auto-pay customers, if your situation has changed and you need to adjust your auto-draft option, contact us and we can help.
Customers may receive automated billing payment reminders that processed prior to, and during, Hurricane Ida's impact. During this period of restoration, customers in the impacted area will not be disconnected due to non-payment.
Customers may receive an electronic or paper bill. This bill is for usage that occurred before Hurricane Ida. We have taken measures to ensure that we aren't estimating usage based on historical information while customers are without power.
Due to the recent devastation from Hurricane Ida, we are experiencing delays in receiving and processing payments sent to Entergy via USPS and other mail courier services. This is impacting all Entergy customers. We encourage all customers to make digital payments online to ensure payments are received and applied timely. Please visit myentergy.com/s/makepayment for convenient digital payment options to avoid paying for postage.
Responding simultaneously to a major storm and COVID-19 could affect our response:
Our Hurricane Ida restoration adds to our experience restoring electrical power to our customers affected by major storms.
Restoration Process
VIEW HURRICANE IDA DAMAGE AND RESTORATION PHOTOS AND VIDEOS HERE