Central Highlands Water Taps Infor for Digital Transformation

Infor CloudSuite Public Sector to modernise and streamline operations with improved data governance and transparency

MELBOURNE - Apr.29, 2024 -Infor®, the industry cloud company has announced that long-time customer Central Highlands Water will deploy Infor CloudSuite Public Sectorto transform it into an agile, data-driven digital utility with streamlined budgeting and reporting.

The new platform replaces five core legacy on-premise systems, including Infor Public Sector, and covers a wide range of business processes, from financial accounting, budgeting and planning, asset management to procurement and work order management. The benefits of cloud-based Enterprise Resource Planning (ERP) are expected to be far-reaching and include improved data governance, enhanced ability to integrate, share, analyse and process data, a more robust security posture, and improvements in user experience. It will also enable Central Highlands Water to handle the increasing complexities of managing assets through partners and third parties.

The two-year program will form part of the foundational technologies for Central Highlands Water'sMore than Water 2040 Strategy, and play a key role in its digital transformation journey, alongside the Digital Water Meteringproject.

"One of the major projects we will be focusing on is the ICT&D Business Solutions and Digital Enhancements project, to ensure we continue to provide the best digital solutions and experiences for our customers. Our partnership with Infor is important to achieving this vision and we're pleased to continue our relationship," said Jeff Haydon, managing director, Central Highlands Water.

For over 150 years, Central Highlands Water has been delivering water supply and wastewater services throughout the Victorian Central Highlands region in Australia. With more than 160,000 customers, it operates in a booming region with a rapidly growing population with heavy demands on water supplies and infrastructure.

"Infor has a proven track record of helping organisations digitally transform to meet internal objectives, regulatory requirements and customer needs," said Terry Smagh, senior vice-president and general manager, Infor Asia Pacific and Japan. "Modern utilities require agile, secure, and data-driven, industry-specific Infor CloudSuite systems to deliver customer excellence, maximise financial resources and consistently achieve operational efficiency. As a trusted partner, Infor is pivotal to their success."

Infor has been instrumental in the digital transformation journeys at a myriad of public sector entities, including Riverina Waterin New South Wales, Australia, six of the 18 water corporations across Victoria, Australia, New Zealand's largest water authority, Watercare and Waikato Regional Council, and leading U.S.-based water authority Elsinore Valley Municipal Water District.

About Central Highlands Water

Central Highlands Water is a regional water corporation providing drinking water, sewerage, trade waste and recycled water services to customers throughout the Central Highlands region of Victoria. It has a proud history supporting regional prosperity by providing excellence in water, sewerage and recycled water services to its customers and the community for more than 150 years. To learn more, please visitwww.chw.net.au.

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For more information:

Phyllis Tan

Infor Asia Pacific

[email protected]

+65 9799 9133

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