SDCI Launches Zendesk for Tenant Relocation Assistance Holds

On October 12, we launched Zendesk for developers and owners needing assistance with tenant relocation (TRAO) holds on their permits. Zendesk offers a new way for customers to ask us questions about TRAO holds on their permits as well as those wanting to begin the TRAO process. Zendesk replaced the complaint line and the Seattle Services Portal for new requests from owners and developers. If you have a pending TRAO request submitted through either the complaint line or the Seattle Servies Portal, please do not submit a another request through Zendesk.

TRAO is required for all projects that will displace residential tenants, regardless of whether the tenant is month-to-month or has an expiring term lease. The occupancy of the property from the date of the permit application forward determines whether TRAO is needed. TRAO is also required in circumstances where a permit may not be needed such as substantial rehabilitation, removal of rent or income restrictions, and change of use. The TRAO process takes approximately 6-9 months to complete from the initial application.

To start the TRAO application process, developers and owners may submit the request here: Submit a request - TRAO (zendesk.com). Applicants should be prepared to provide information on the project including: impacted parcel and permit numbers; a rent roll including the occupancy status of all units, names, and contact information for tenants; and, proof of ownership of the property and/or authority to apply for TRAO on behalf of the owner.

If you believe that the TRAO hold is an error or if you are unsure whether TRAO applies to your project, you should submit a question here: Submit a request - Seattle Department of Construction and Inspections (zendesk.com).

For more information about TRAO, including timelines, income eligibility, and current relocation assistance payment amounts, please visit SDCI's updated Tip Sheet 123.