Citizens Eliminates Non-Sufficient Funds Fees

09/27/2022

PROVIDENCE, R.I - September 27, 2022 - As of September 26, 2022, Citizens has eliminated non-sufficient funds fees across all customer accounts.

Over the last year, Citizens has taken many steps to make banking more flexible and transparent, including:

• Eliminating Savings Overdraft Protection fees
• Offering Citizens Paid Early^™, which enables customers to access their paychecks up to two days in advance
• Introducing Citizens Peace of Mind^™, a deposit feature to reverse the expense of unexpected overdraft fees
• Creating overdraft-free accounts, Citizens EverValue Checking^™ and Student Checking, designed to increase banking access to all consumers

The bank has also offered $5 Overdraft Pass for several years, as an additional customer protection, to waive overdraft fees on transactions of $5 or less.

Based on changes and updates over the last two years, Citizens overdraft fees have reduced by more than 50 percent since 2019. In total, Citizens overdraft fees have reduced by 80 percent since 2008.Citizens is committed to serving as a trusted financial partner and adding value to customers' daily lives with simple, reliable everyday banking solutions.

Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $226.7 billion in assets as of June 30, 2022. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,300 ATMs and approximately 1,200 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.