Announcements

Effective May 2, 2022, we are implementing minor changes to tender cutoff, recovery, or transit days in certain markets. These changes will not impact our current door to door schedules. A complete list of service schedule adjustments is available here.

New ABY Location in Service:

1708 Westtown Rd.,
Albany, GA 31707
Click to learn more

Beginning January 3, 2022, the Forward LTL Premier Booking process will automatically alert you when residential or liftgate services are required. API & EDI customers will default to and receive these accessorial charges automatically if not previously selected. The API & EDI residential default will be seen as Residential Delivery-Will Call for Appointment accessorial. Please contact your sales representative if you have any questions regarding these new enhancements.

We are implementing a general rate increase averaging 7.9% to any shipments tendered on or after February 1, 2022. Distribution-related quotes will be excluded from the general rate increase. Additionally, there will be changes to our accessorial and surcharge schedule, including:

• Capacity Surcharge will continue beyond December 31, 2021 through June 30, 2022.
• 2KM Surcharge will continue beyond December 31, 2021 through June 30, 2022.
• Additional lanes will be added to 2KM Surcharge on February 1, 2022.

A complete list of changes to rates, fees and surcharges is available here.

Thank you Drivers, a messagefrom Tom Schmitt, Chairman, President and Chief Executive Officer

Based on demand and overall macro supply chain outlook, we anticipate an even greater reliance on our expedited industry during peak season. As a result, Forward will make modifications to some select schedules, pickup and delivery services, commodities accepted, surcharges and rates during the upcoming months to protect the service integrity of our expedited network. These steps are intended to support our customers during this high demand, low-capacity time period. A complete listing of these modifications can be accessed here.

Covid-19 Response

All Stations are currently open and operating to assist our customers.

Forward requires every worker of a vendor or guest to wear a mask/face covering compliant with CDC guidelines while visiting any Forward facility. Click here for details.

Due to the COVID-19 pandemic, all drivers, vendors and visitors are required to complete a short questionnaire prior to entering any Forward Air facility. Click here to access the questionnaire online, or text CHECKIN to 72345. Paper questionnaires are also available at each facility.

Customer Service hours:

• Monday-Friday: 7:00 AM - 11:00 PM EST
• Saturday: 9:30 AM - 4:00 PM EST

Letter from the CEO on COVID-19 Preparedness (updated)