FWACC and Spay Neuter Network unleash collaboration-based initiative

The Community Intake Program is a compassionate, proactive approach to managing animal surrenders within our city that focuses on getting people the resources they need to keep their pets or redirecting them to rehoming opportunities.

Fort Worth Animal Care & Control, in partnership with Spay Neuter Network, is rolling out its new Community Intake Program March 25. Full implementation is planned for April 1.

The program is a collaborative, compassionate and proactive approach to managing animal surrenders within our city that focuses on getting people the resources they need to keep their pets or redirecting them to rehoming opportunities.

How does it work?

Before they can surrender their animal to FWACC, a resident must first make an appointment. After scheduling the appointment, Spay Neuter Network will contact the resident to discuss reasons for the surrender and explore an array of potential resources that could help them keep their pet.

Scheduled intake empowers staff to proactively manage capacity and space, says Code Compliance Assistant Director Chris McAllister.

"This approach should ultimately lead to improved live release rates and better outcomes for the animals under our care," he said.

For example, during the waiting period, staff can actively plan for incoming animals. This includes finding foster families who can keep the pets in their home, keeping kennels open for other animals.

"In shelters nationwide, space is a constant challenge," McAllister said. "By implementing Community Intake, we can collaborate with our residents and partners to explore alternative solutions for even more pets in need."

Emergency surrenders will still be accommodated for urgent situations like injured animals or bite cases.

Why are we implementing it?

While surrendering a pet is a personal decision, it's not always the only option. During the two-week waiting period, shelter employees will offer resources and assistance to help address challenges faced by residents, including behavioral issues and financial constraints.

"The program represents a proactive step toward fulfilling our mission of keeping pets and people together by exploring diverse options to facilitate it," McAllister explained.

Staff will provide ongoing support for residents who need it, including help with food, medical care and rehoming.

That said, owner-surrenders will still be accepted. However, the focus will be on supplying guidance and resources to explore all available options before surrendering.

"The Community Intake Program underscores our unwavering commitment to preserving the bond between animals and their families," McAllister said. "It ensures that every pet gets the care and attention they deserve, from their time in the shelter to finding their forever homes."

To learn more about the Community Intake Program, visit the webpage.

Community-Intake-Flyer.pdf(PDF, 507KB)