09/15/2021 | News release | Distributed by Public on 09/15/2021 08:33
Effective today, community members can now access behavioral health services on their computer, smartphone or tablet using the Penn State Health OnDemand app.
September 15, 2021Penn State Health News
'We initially rolled out this service to Penn State Health and Penn State College of Medicine staff and their eligible dependents,' said Chris LaCoe, vice president of virtual health services at Penn State Health. 'It's become so popular and helpful that we see the value of extending it to everyone in our community during a time of great need.'
Through the app, people can access:
Patients using either service will receive an individualized treatment plan. A provider may recommend future visits and/or medication. Only psychiatrists can prescribe medication, and they are not able to prescribe controlled substances through virtual visits.
Virtual visits are secure and comply with Health Insurance Portability and Accountability Act patient privacy standards. Sessions are not recorded. Patients have the option of sharing session notes with their primary care providers through the service and may also request a copy for their own records.
To schedule an appointment, patients must download the free Penn State Health OnDemand app, create an account and enter their insurance information. Patients should check their insurance benefits plan to understand the costs they may incur. Anyone who needs help setting up their account should contact the virtual health concierge team at 1-833-774-3627.
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