DWP - UK Department for Work and Pensions
DWP - UK Department for Work and Pensions
09/19/2023 | Press release | Distributed by Public on 09/18/2023 17:22
Qualitative research with Universal Credit telephone claimants
Research and analysis
Qualitative research with Universal Credit telephone claimants
This research aims to develop an understanding of Universal Credit telephone claims and what the benefits and drawbacks are compared to online claim management.
From:Department for Work and PensionsPublished19 September 2023
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Qualitative research with Universal Credit telephone claimants
PDF, 284 KB, 34 pages
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Technical report: Universal Credit telephone claims
PDF, 323 KB, 22 pages
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Details
This research will help DWP to better understand the needs of those who use the telephony service and the learning will also support the wider Move to UC programme.
The aim of the research was to develop an understanding for how claims were managed and what the benefits and drawbacks were for telephone claims compared to the standard online claim management as is usual for Universal Credit.
Published 19 September 2023
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