11/14/2022 | Press release | Distributed by Public on 11/14/2022 00:35
Managing invoicing and accounts payable (AP) communication with your ecosystem of customers, vendors, and suppliers, while seemingly straightforward, can be a challenge. Indeed, establishing efficient supplier communication, payment reconciliation, issue tracking, and supplier payments often accounts for over 15-20% of an organization's operating revenue.
In addition, process issues may be created if your organization has no established procedure for suppliers to share delivery information in real time. With thousands of transactions requiring payments and contacts with your supplier base at any given moment, bottlenecks during the process may result in a negative vendor experience and even financial issues. Common bottlenecks can include:
One of the easiest ways of addressing these bottlenecks is to implement a next-generation, self-service AP platform - powered by Zendesk's Digital Concierge or ServiceNow technologies - that provides a single-source of AP information in real time.
By delivering augmented, frictionless interactions and transparency across your entire P2P cycle, an AP platform maximizes the efficiency of your AP processes and significantly increases your customer and employee satisfaction. It also meets the needs of your ecosystem of suppliers, procurement, organizations, and service providers to drive value across your purchase-to-pay (P2P) cycle, including:
Digitizing your core P2P processes and implementing a self-service AP platform enables you to shift focus from delivering transactional services to unifying communication channels - which provides the insight you need to make effective AP decisions in real time.
By leveraging autonomous updates, customer voice support, role-based approvals, and AI-based search capabilities, an AP platform can deliver a range of benefits to your organization, including:
For a faster, more transparent, and reliable purchase-to-pay process that increases customer and employee satisfaction, implementing a next-generation, self-service AP platform is a must.
To learn more about how Capgemini's AI.Payables solution helps implement a new self-service, frictionless AP platform across your purchase-to-pay function, contact:[email protected]
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