01/20/2023 | Press release | Archived content
Acting Regional Group Head of XL Axiata for Kalimantan, Horas Lubis, said, "Last year, when there was still a pandemic, traffic increased. Chinese New Year and Cap Go Meh, especially in Singkawang, always get a warm welcome from the Chinese community. Thousands of people will come to Pontianak and Singkawang to celebrate these two big days. For this reason, we will prepare an adequate network."
According to Horas, even though the increase in traffic will not be as big as Eid ul-Fitr or Christmas and New Year and will also be more concentrated in a few cities, XL Axiata is still preparing a larger network capacity. More traffic increases will occur in data services, while the potential increase in voice traffic will not be too big. Streaming services are generally predicted to experience an increase in traffic around 11%. In addition, services such as video calls, web browsing and instant messaging (IM) will also experience an increase because usually at this moment many people will convey their holiday greetings.
During the Chinese New Year celebrations later, XL Axiata will pay full attention to network quality in a number of residential areas, crowded centres, such as shopping centres, terminals and airports. XL Axiata has also prepared three mobile BTS (MBTS) units to ensure network performance in a number of locations.
XL Axiata's 4G data network in Kalimantan has now reached more than 1,800 villages/urban villages, 466 districts in 55 cities/regencies spread across five provinces or more than 75% of Kalimantan's population. The XL Axiata network throughout Kalimantan is supported by a total of more than 9,800 BTS including more than 5,800 4G LTE BTS. This network infrastructure is also supported by inter-regional fiber optic cables. In addition, XL Axiata also continues to implement the 3G shutdown program which is accompanied by a re-farming process from the 3G network to the 4G network, which has now reached 90% of the total BTS. The following details the number of 4G BTS in each province:
Meanwhile, to serve customers who need service support during Chinese New Year celebrations, XL Axiata's customer service team is also ready. Customers can contact the call centre staff 24 hours a day, via 817, 818 and 838 as well as digital-based service channels namely @myXLCare for Twitter and Facebook Page, live chat at www.xl.co.id, and email [email protected]. For axis card customers, you can also go through @ask_AXIS for Twitter, live chat at www.axis.co.idand email [email protected].