05/05/2021 | Press release | Distributed by Public on 05/05/2021 14:40
Work includes flushing of water mains and fire hydrants
Lincoln, Ill. (May 5, 2021) - Beginning Monday, May 10, 2021, maintenance of the fire hydrant system in Illinois American Water's Lincoln District will continue for several months. This work should be completed by the end of July. During this period, fire hydrants will be evaluated for functionality, repaired when necessary, and flushed. The process of periodically flushing hydrants is essential in identifying fire hydrants in need of repair and maintaining optimal water quality throughout the potable water distribution system.
Through the discharge of water from the fire hydrant(s), water flowrates are increased to provide a scouring effect that removes mineral deposits that may accumulate in the water main. While the majority of mineral deposits are removed from the hydrant discharge, it is not uncommon for customers to experience a temporary discoloration of water within their residence or dwelling. The removal of these deposits is critical in maintaining water quality.
When fire hydrant flushing is occurring in your area, the following items should be considered:
As our employees perform this work, we are reminding our customers for their safety and the safety of our employees to follow social distancing recommendations issues by the Centers for Disease Control and Prevention. We ask customers do not approach out employees. If customers have a question, they are encouraged to contact customer service at 800-422-2782.
Customers will be notified through Illinois American Water's customer notification system. Information will also be shared via the company's online alerts at www.illinoisamwater.com. Customers are encouraged to update their contact information so they can receive communications about water service emergencies and work. Customers can update their information online via MyWater or by calling 800-422-2782.
Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit www.illinoisamwater.com and follow Illinois American Water on Twitter and Facebook.
About American Water
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook, and LinkedIn.