Revised OPR Guidance decision March 2024

In January 2024, we consulted on the guidance for the revised Operational Performance Regime (OPR). The regime financially incentivises DCC's performance in three main areas: system performance, customer engagement and contract management.

This document sets out our decisions relating to the OPR Guidance. We have implemented modifications to the system performance weighting, revised the Terms of Reference for contract management, and adjusted the scoring methodology for customer engagement.

Alongside this decision we have published the revised OPR Guidance, updated Terms of Reference, and the modified National Audit Office (NAO) framework.

Main document

Subsidiary documents