How can you create relevant and long-lasting relationships with your customers? By engaging them in meaningful conversations and offering them a great user experience on the channels they love! And if your customers relish using messaging channels like WhatsApp, Messenger from Meta, and Telegram, we've got the perfect solution for you.

Sinch proudly introduces Sinch Engage : an intuitive, all-in-one platform for conversational messaging and chatbots.

The future is conversational

From Brazil to Germany to India, messaging apps are on the rise. Currently, WhatsApp, Messenger from Meta, Instagram, and WeChat have more than five billion active monthly users combined around the world. This means that a vast majority of the world's population uses at least one messaging app to talk to friends, family, and businesses.

This offers many new possibilities for businesses to meet customers on the messaging channels they love and offer them meaningful and engaging interactions. And at Sinch Engage, we believe that connecting with your customers should be just as easy as sending a message.

Sinch introduces Sinch Engage: what to expect

Sinch Engage brings together products and expertise from several of our acquisitions into one unified experience for conversational messaging.

Customers can now send campaigns, use bots, and have agents chat with customers in one platform - all powered by the Conversation API, which allows customers to use eight relevant messaging apps on one platform.

Sinch Engage offers excellent user experience, a state-of-the-art intuitive interface, and comprehensive capabilities.

With Sinch Engage it's now more straightforward and more fun to talk to your customers. Benefit from:

• a quick start that allows you to get started in minutes (no need to get IT involved)
• managing all relevant messaging apps from one desktop-based interface
• a brand-new integrated drag-and-drop chatbot builder
• a central inbox with comprehensive ticket system for distributing queries to agents
• a campaign management for broadcasting including scheduling and targeting in-depth analytics
• 100% data privacy

Engage in meaningful one-on-one conversations

Sinch Engage enables sales, support, and marketing teams to have easy and scalable conversations on the messaging channels customers love. On Sinch Engage, you can use our Conversations feature to talk to your customers on one unified interface, no matter which messaging channel they came from.

You can also assign incoming messages to specific agents, either manually or by auto-routing. Additionally, labeling functions and pre-defined chat blocks handle customer queries even more efficiently. The interface is desktop-based, which makes it easier for agents to answer multiple queries at once. You can use our integrations to automatically add customer data from these conversations into your company's CRM system.

Reach thousands of customers with one message

Did you know that the opening rates for push notifications on messaging apps is 90%? Take advantage of this eye-popping reach by using the Campaigns feature on Sinch Engage to send out newsletters on WhatsApp, Telegram, Viber, and many other messaging apps. And for even more successful marketing campaigns, you can also set up dedicated target groups and personalize every message you send.

You can then easily track your engagement rates and optimize your templates to get even more out of your campaigns.

Build an efficient chatbot in minutes

Chatbots can help you automate your customer communications. Your customers will get answers faster, while your service team can work more efficiently, and focus on more complex issues.

In order to improve your efficiency, you can build your own chatbot with Sinch Engage's easy drag-and-drop functionality. Or just use one of our templates, and set up your chatbot in just a few clicks.

Ready to take your customer communication to the next level?

It shouldn't be hard to message your customers - and with us, it's not. Start a conversation with your customers on the channels they prefer, at every step of their journey. Easily respond to customer queries and be available 24/7.

Combine live chats with automation and increase customer satisfaction - all while working from your desktop and guaranteeing your customers 100% data protection.

Learn more about Sinch Engage: Try it out now!

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