A. Žigman: financial knowledge and literacy key to consumer protection

"The first financial literacy survey in Croatia was conducted in 2015 and its results showed clear guidelines for making the situation better. Since then, we have seen notable progress, but there is still room for improvement," he said.

The year 2015 also saw the development of the National Strategy for Consumer Financial Literacy 2015 - 2020 and the establishment of the Operational Working Group. Three financial literacy surveys have been conducted in Croatia so far, with notable progress, and with the second National Strategy for Financial Literacy for the 2021 - 2026 period currently being in force.

Žigman highlighted in particular the importance of cooperation among different institutions: "Financial literacy is not only a task for regulators and institutions such as Hanfa, the CNB and the Ministry of Finance. It is crucial for educational institutions, but also the media, with their significant role in raising public awareness, to be actively involved in the process.