Guilford Metro 911 Celebrates National Telecommunications Week April 14-20

Guilford Metro 911 is celebrating National Public Safety Telecommunications Week April 14-20. This annual event honors those who answer emergency calls, dispatch emergency professionals and equipment during a time of crisis, and render life-saving assistance to 911 callers.

GM 911 is celebrating the week with activities designed to recognize its employees. An awards ceremony will be held at 1 pm, Friday, April 19 at the Guilford Metro 911 Justice Complex to honor the Telecommunicator of the Year, Support Person of the Year and Rookie of the Year. Each person is nominated by their peers, and all nominations are sent to a group of 911 professionals from other parts of North Carolina, to select the winners.

"It is my honor and pleasure to be recognizing the outstanding performances our employees achieved throughout the year," said GM 911 Director Melanie Jones. "This year we are honoring the 54 lives saved by telecommunicators who provided callers with CPR instructions."

GM 911 is a consolidated 911 Public Safety Answering Point serving all of Greensboro and Guilford County. With approximately 130 total employees, GM 911 operates in 12-hour shifts, and is responsible for answering and processing all 911 calls for assistance, as well as for dispatching all law enforcement, fire service, emergency management and emergency medical calls throughout Greensboro and Guilford County. The center handled more than 725,000 telephone transactions, 400,000+ dispatches, and roughly 2.5 million radio transmissions in 2023.