09/24/23 City’s online camping reservation system migrating to PROS with hnl.info log-in

Sunday, Sept. 24, 2023

Nate Serota: (808) 768-3046

City's online camping reservation system migrating to PROS with hnl.info log-in

Old system will be offline Sept. 25 at 9 a.m., new system available Sept. 26 at 9 a.m.

O'AHU - In the continued effort to streamline and provide better support for the City's web-based services, the departments of Parks & Recreation (DPR) and Information Technology (DIT) are pleased to announce the migration of the online camping permit system to the Parks and Recreation Online System (PROS).

"We're looking forward to park users getting to experience this new online interface, connecting campers with the outdoors," said DPR Director Laura H. Thielen. "Once they are used to the new system they'll see how much smoother and easier it is to get a permit using PROS. Not to mention the digital layout is much more user-friendly. This system also improves DPR staff's ability to manage the campsites, and enables our capable DIT counterparts to provide better maintenance on the software. The goal is to provide a streamlined experience with less disruptions, particularly when booking during busy camping periods."

Along with providing a better permitting system, the migration is also necessary as the old system will soon be outdated. Upgrading to an in-house system, maintained and operated by DIT, will save the City money while also providing more sustainable and reliable support. Last Fiscal Year (July 2022 - June 2023), the City paid approximately $6,000 for the old system's subscription, with an additional $86,000 required if the City chose to upgrade the old system with the contracted vendor.

To accommodate this migration, the online permitting system and in-person camping reservations will be unavailable for 24 hours from Monday, Sept. 25 at 9 a.m. until Tuesday, Sept. 26 at 9 a.m. Campgrounds remain open under their regular schedules.

Once the new PROS camping system is launched Tuesday morning the link to the old system, camping.honolulu.gov , will remain active as it redirects campers to the new PROS website. However, those seeking a permit will need to use their hnl.info account information to log-in and submit their permit request. Log-ins for the old system will be voided effective Sept. 25 at 9 a.m., but permits issued under that old system will remain valid for their designated camping period.

Many online users already have an hnl.info log-in, as they are used to connect with and stay informed regarding a variety of City and County of Honolulu services. This includes existing PROS registration, which currently serves numerous DPR facilities and activities, including the: Summer Fun Program, seasonal park & garden activities, Hanauma Bay Nature Preserve, Koko Head Shooting Complex, and schedules for park gymnasiums, skate parks/rinks, and pools.

We recommend you set-up your hnl.info account well before making a camping reservation as the old system, and its log-ins, will no longer be valid. Online registration must also be completed within a specific time frame due to high demand.

The hnl.info platform additionally includes a credit card service fee, slightly increasing the cost of permitting three-day and five-day campsites. Campsite permits cost $10 per day, with a $2 administrative fee and the 2.35% credit card service fee. With the additional service fee, the cost for a three-day camping permit is $32.75 with a five-day camping permit costing $53.22.

The amount of camping days and the amount paid per campsite is not adjustable. Campers are not obligated to utilize the entire camping period, but the fees will remain the same regardless of use. Camping permits are non-transferable and non-refundable, unless campgrounds are closed by DPR officials. For more information about which campsites offer three or five-day camping periods, please consult our Frequently Asked Questions document.

DPR and DIT are working to incorporate group camping into PROS, as currently only family camping is available for online permitting similar to the old system.

Other camping procedures and rules remain unchanged, including but not limited to:

• Reservations open at 5 p.m. Friday for camping periods two weeks in advance. Online reservations close at 11:59 p.m. (HST) the Thursday immediately before the camping period. For in-person reservations, those can be made up to 4 p.m. the Friday of the camping period.
• In-person reservations are still available at the DPR Permits Office, on the 1^st floor of the Fasi Municipal Building, for those without computer/internet access or a valid credit card.
• The ability to add vehicle information to camping permits after a permit is paid.
• Other camping rules, such as:
• Only ten people and three vehicles allowed per campsite
• No permitted camping Wednesday afternoons through Friday morning

We appreciate the understanding of City park campers as we migrate the online permitting system for better performance. DPR maintains 218 campsites at 17 campgrounds around O'ahu, offering three-day and five-day camping opportunities. In 2022, DPR issued 8,776 camping permits.

To request auxiliary aids or services, accommodations due to a disability, or an interpreter for a language other than English in reference to this announcement, please contact the Honolulu Department of Parks and Recreation at (808) 768-3003 on weekdays from 7:45 a.m. until 4:30 p.m. or email This email address is being protected from spambots. You need JavaScript enabled to view it.at least three business days before the scheduled event. Please note that we may not be able to fulfill requests without sufficient advance notice.

-PAU-

Follow the Honolulu Department of Parks and Recreation online and on social media:

YouTube: bit.ly/DPRyoutube Twitter: @honolulu_parks Instagram: @honolulu_parks

Facebook: facebook.com/honolulu.parks Nextdoor: bit.ly/DPRnextdoor Website: honolulu.gov/parks

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