01/14/2025 | Press release | Distributed by Public on 01/14/2025 13:39
The healthcare industry is at a critical turning point. Today's patients expect more than clinical expertise - they demand seamless, personalized, and empathetic care at every step of their healthcare journey. Agentic healthcare empowers providers to meet these evolving expectations by integrating tools like Agentforce with human expertise to deliver truly personalized and patient-centered care.
According to Salesforce's Healthcare and Life Sciences survey, patients are clear about their needs and expectations: 57% prefer to engage through digital channels, with online interactions increasing from 56% in 2020 to 61% in 2022. Whether it's scheduling appointments, understanding treatment options, or addressing billing questions, every interaction shapes a patient's experience.
This leaves the healthcare industry facing a unique challenge: balancing strict rules on patient privacy (such as HIPAA), data security, and treatment with the desire to offer patients the modern, digital-first experiences they want. So, how do healthcare leaders bridge the gap? With digital engagement brought to life through a new wave of agentic healthcare. Let's explore three ways Agentforce can transform the patient experience, improving continuity of care without sacrificing privacy and protection.
Many patients have had that experience where they have to repeat themselves again and again -and advocate for themselves or their loved ones in a healthcare setting. Agents can help build seamless experiences by adding an autonomous channel to engage with your patients in a HIPAA compliant manner. Agentforce enables agents to create connected, seamless experiences by:
By creating frictionless experiences, agentic healthcare can be seamless, efficient, and centered around the patient.
Personalized care is no longer optional - it's expected. But delivering this experience can be complicated. Agentforce can help your marketing team by:
Healthcare can often feel overwhelming, but Agentforce can provide clear guidance and compassionate support by:
By offering clarity and compassion at every step, Agentforce helps patients feel confident and supported in their healthcare experience.
Agentic healthcare is redefining the patient experience with seamless, autonomous, personalized, and empathetic care. With Agentforce, healthcare organizations can meet the rising expectations of patients and transform every touchpoint into a moment of care and connection.
Transform the way work gets done across every role, workflow, and industry with autonomous agents.