04/18/2024 | Press release | Distributed by Public on 04/18/2024 06:03
Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and a new recap feature
Customers like Wayfair, Beyond Better Foods, and more depend on Slack AI to stay ahead of the workday and better surface and prioritize information
Salesforce today announced that Slack AI - which uses a company's conversational data to help users work faster and smarter - is now available to all paid Slack customers with expanded language support. Now, businesses of all sizes can access a trusted and intuitive generative AI experience built natively on the secure platform where their work already happens.
Slack AI now includes:
Why it matters: Customers are already saving an average of 97 minutes per user each week using Slack AI to find answers, distill knowledge, and spark ideas, according to an internal analysis. Yet, while 94% of executives say that incorporating AI into their organization is an urgent priority, only 1 in 4 desk workers report that they have tried AI tools at work, according to the latest research by the Workforce Lab from Slack.
Customer deep dive: From large enterprises to small businesses, customers use Slack AI to prioritize exactly what they need to know, when they need to know it.
Wayfair replaced its messaging software with Slack in 2016, and now uses Slack AI to help distill its collected data more efficiently. The global retailer uses enhanced search to ask questions in natural language and find concise answers in relevant channels, without having to sort through lengthy messages.
Slack AI gets people accurate information faster, from any channel.
- Taylor Keck, Senior Engineer, Enterprise Solutions, WayfairBeyond Better Foods uses Slack as its primary communication platform. As a healthy dessert brand, their operations team uses Slack AI's enhanced search capabilities to fast-track answers for logistics planning and recaps to keep track of select channels, saving time and keeping them focused.
HR provider ProService Hawaii employees use Slack AI conversation summaries to stay informed and catch up after attending multiple back-to-back meetings.
Being able to pick the day, week, or month I'd like to catch up on with Slack AI has been so impactful.
- Jason Morita, Product Owner, ProService HawaiiWhat's next: In the future, Slack AI's search and summarization capabilities will tap into new data sources - including files, Slack apps, canvases, and clips - to enhance the breadth and depth of context that Slack AI can access. For example, Slack AI will help users get more value out of huddles, Slack's feature for lightweight audio or video calls. Slack AI will deliver a summary of key takeaways and action items, making it easy to turn live discussions into next steps.
Slack will also become the best place for users to engage with assistants. This includes an integration with Einstein Copilot, a conversational AI assistant for Salesforce CRM. Users will be able to bring AI-powered CRM insights directly into Slack so they can talk to Salesforce data as easily as they talk to their teams.
Trust and security: Slack AI runs on Slack's infrastructure and upholds the same security practices and compliance standards that customers expect from Salesforce. Slack AI's large language models (LLMs) are hosted in Slack's own virtual private cloud (VPC), ensuring customer data remains in-house and exclusively for that organization's use. Customer data will not be used to serve other clients, directly or indirectly, and Slack AI does not use customer data for LLM training purposes.
Pricing and availability:
Learn more:
Forward-looking Statement: The above is intended for informational purposes. Please do not rely on this information in making your purchasing decisions. The development, release, and timing of any products, features or functionality not currently available remain at the sole discretion of Slack and are subject to change.