The Hackett Group Inc.

07/15/2021 | Press release | Archived content

Supply & Demand Chain Executive, “Pandemic Dramatically Slowed Payments to Suppliers, Disrupted Inventory Levels,”

The Coronavirus disease (COVID-19) pandemic drove significant changes in working capital performance among the 1,000 largest non-financial U.S. companies in 2020, according to new research from The Hackett Group, Inc.

'Liquidity was of crucial importance as companies responded to the pandemic, driving companies to conserve cash and increasing debt, to put themselves in a better position to extend terms to customers, support suppliers and weather unforeseen changes in market conditions,' says Craig Bailey, associate principal, strategy and business transformation, The Hackett Group. 'On payables, we saw many companies simply forced their suppliers to take 30-day term extensions. But, some were able to support weaker suppliers to protect their supply chain. On the inventory side, companies in many industries saw dramatic revenue drops, and responded by consolidating their offerings or otherwise simplifying their mix of products.'

'The pandemic has also driven significant changes in consumer buying habits,' says Bailey. 'Customers have leaned heavily on e-commerce this past year, and looking forward, it's hard to predict if or when traditional demand patterns and buying habits will come back. Companies need to foster greater agility, so they can dial production up or down to match demand, and also shift sales channels as necessary, moving more business to e-commerce if customer demand warrants it.

'Inventory management will also be key. There's a lot of uncertainty going forward, and companies that have greater ability to manage inventory levels will be in a better position to respond quickly to market shifts. But, inventory has historically been a difficult area for companies to optimize, as different parts of a company, like sales or manufacturing, often have competing priorities and goals in terms of inventory,' adds Bailey.

From The Hackett Group, Inc.:

  • Drops in revenue and cost of goods sold were seen in many industries, affecting overall working capital performance, the survey found. But, companies also dramatically slowed payments to suppliers. Meanwhile, disrupted demand and unsold products drove inventory to higher levels.
  • Companies increased their cash on hand by 40%, with debt rising by 10% year-over-year.
  • Days Payable Outstanding (DPO) was the main working capital shift evident in 2020, rising by 7.6%, with typical companies now taking more than 62 days to pay suppliers, an all-time high. Days Sales Outstanding (DSO) and Days Inventory Outstanding (DIO) also rose to all-time highs.