02/04/2025 | Press release | Distributed by Public on 02/04/2025 07:41
A new report by the European Network of Public Employment Services (PES Network), examines examples of AI applications within PES, exploring how these technologies can enhance service delivery, improve operational efficiency, and ultimately better serve jobseekers and employers.
Based on the qualitative review of 34 applications of AI practices across 11 PES which were interviewed, the report explores AI applications in PES operations and business processes such as jobseeker profiling, career guidance and matching and describes AI's potential to deliver value to PES, including:
The report formulates key observations and recommendations for PES practitioners around:
'Opportunities of AI within PES processes and services' aims to support PES practitioners in understanding the potential benefits and challenges of adopting AI, using insights from promising practices and lessons learned from early adopters.
To read the full report, click here.