VMware Inc.
10/06/2023 | News release | Distributed by Public on 10/06/2023 19:27
Top 10 Most Popular Knowledge Articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop for September, 2023
Get answers and solutions instantly by using VMware's Knowledge Base (KB) articles to solve known issues. Whether you're looking to improve your productivity, troubleshoot common issues, or simply learn something new, these most used and most viewed knowledge articles are a great place to start.
Here are the top 5 most viewed KB articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop:
This knowledge base article guides users on installing Windows 11 as a guest operating system on VMware Workstation Pro/Player and Fusion. It provides step-by-step instructions, including configuring virtual machine settings to meet Windows 11's minimum requirements, addressing TPM support, and offering workarounds for running Windows 11 on these virtualization platforms. The article also covers upgrading a virtual machine from Windows 10 to Windows 11, ensuring system compatibility, encryption, and provides helpful references.
This knowledge base article addresses the issue in Workspace ONE UEM where services and application pools may fail to start after being stopped. It explains that this problem is related to the expiration of signing certificates for certain DLLs used by Workspace ONE UEM, which impacts various components of the system. The article offers a resolution by providing patches for supported Workspace ONE UEM versions and instructions on deployment. It also includes a workaround involving a version-agnostic utility tool to re-sign affected DLLs temporarily. The change log outlines updates and important information related to the issue.
This knowledge base article provides information and answers common questions regarding changes in the security configuration settings of Horizon products (Horizon 6.2.1, Horizon 7.3.2, Horizon 8.3, Horizon 2206, 2111.1, 2111.2, 2209.1, 2212.1, and 2306) related to Cross-Origin Resource Sharing (CORS) and origin checking. It explains the purpose of these changes, their potential impact on HTML5 access, and provides guidance on managing and configuring locked.properties to ensure secure access and avoid errors related to the origin header. The article also describes how to edit locked.properties, what values need to be changed in it, and how failures related to unexpected origins are tracked in the logs.
This KB addresses a symptom where the Horizon Console dashboard displays an alert for unrecognized requests in the XML API protocol connection. The article explains that these alerts are usually harmless false positives in Horizon 2209-2212 and don't impact user sessions. However, if the user sessions are affected, it might be due to a load balancer persistence setting issue. The article provides information on how to investigate and resolve these issues, including the introduction of the 'View Unrecognized Session Count' feature in Horizon 2209 and enhancements in Horizon 2303 to improve error handling and identify traffic routing problems.
This knowledge base article informs users about the support for Windows 11 in VMware Horizon. It mentions that Horizon began supporting Windows 11 upon its general availability on October 5, 2021. The article provides details on Windows 11 system requirements, compatibility with Horizon components, and instructions on configuring virtual machines for Windows 11. It also mentions that users should test Windows 11 in their development and test environments for compatibility, performance, and scale. If issues arise with Windows 11 while using the supported Horizon versions, users are encouraged to contact VMware Global Support for assistance.
Here are the top 5 most Linked KB articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop:
This knowledge base article answers frequently asked questions regarding sales, licensing, and compatibility of VMware Workstation 17.x Pro. It provides information about VMware Workstation, the different editions, their features, licensing models, system requirements, and eligibility for upgrades. It also addresses various licensing and registration questions, discusses trial versions, and provides instructions on how to download, upgrade, and activate the software. Overall, this article serves as a comprehensive guide for users looking to understand and work with VMware Workstation 17.x Pro.
This knowledge base article provides guidance on the lifecycle support of VMware Horizon 7. It details the end-of-support dates for various Horizon 7 versions and strongly recommends migrating to Horizon 8 for improved performance and user experience. The article advises on the migration process, including software upgrades, element modernization, and preparation steps. It highlights the need to adapt to changes in Horizon 8, such as adopting Unified Access Gateway (UAG) and adjusting persona and profile management. In summary, this article assists users in transitioning from Horizon 7 to Horizon 8, offering valuable insights and best practices for a successful upgrade.
This knowledge base article provides instructions on updating the SSL server certificates for VMware Unified Access Gateway (UAG). It emphasizes the importance of replacing the default self-signed certificate with a trusted CA-signed certificate for production environments. The article explains the certificate requirements, supported formats (PFX and PEM), and provides tips for deployment. It also covers troubleshooting commands and logs to assist users in managing and verifying their certificates.
This article provides an overview of VMware Horizon licenses, explaining the differences between Perpetual and Subscription licenses. It outlines the available Horizon offerings and instructs users on how to view these licenses within the Customer Connect portal. The article also explains how to monitor Horizon license consumption through tools like the Horizon Console and Horizon Universal Console. It touches on changes in license key delivery for Horizon Universal customers and clarifies licensing details when Horizon Universal is added to Workspace ONE.
This knowledge article addresses issues that may arise after applying specific patches (KB 93877) in Workspace ONE UEM. Users may encounter errors when creating or editing DDUI device profiles for iOS, macOS, and Android Enterprise in the Workspace ONE UEM Console. This issue affects certain versions of Workspace ONE UEM and can result in profile creation errors and Metadata Transform Service failures. The provided solution offers patch installers for affected Workspace ONE UEM versions to resolve the problem, but it's essential to ensure your UEM base version aligns with the specified requirement.
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