City of Phoenix Welcomes New Human Services Department Director

​Following a national recruitment process, the City of Phoenix is pleased to welcome Jacqueline Edwards as the new Human Services Department Director.

Edwards is a dedicated and hands-on public sector leader who brings a wealth of knowledge and expertise to the City. She has spent the last 14 years with Maricopa County, serving in various positions within the Human Services Department, most recently as the Director.

"I am honored to have been chosen to lead the City of Phoenix Human Services Department," said Edwards. "I am eager to work with our dedicated team to continue providing essential services to those who need it most in our community."

Throughout her career, Edwards has demonstrated a strong commitment to enhancing the lives and well-being of individuals and families within the community. She is known for her client-centered approach and data-driven decision-making, always striving to make fiscally-responsible choices that benefit those in need.

During her tenure with the Maricopa County Human Services Department, Edwards operationalized significant projects working with both governmental and community partners. She implemented a department-wide client application and case management system and received national recognition for the department's "2Gen" work, which blends a multitude of services and funding streams to meet the comprehensive social service needs of families. In addition, she was responsible for leading the County's social service response to the COVID-19 pandemic, including the distribution of $200 million in rental assistance, creation of $130 million in affordable housing strategies, and the U.S. Department of Treasury recognized Apprenticeship Expansion program.

Edwards holds an undergraduate degree in political science and history from John Carroll University and a master's degree in public policy and management from Ohio State University.

Interim Human Services Department Director, Nichole Ayoola, who was appointed following the retirement of former Director Marchelle Franklin in December 2023, will resume her leadership role as Assistant Director for the department. ​