Investigation into Ovo and its compliance with its obligations under the Gas and Electricity Supply Licences, SLC's 0.3, 26.4, 26.5, 27, 27A and 28.1A

Ofgem is investigating the four Ovo licensed supply entities which sit within the parent company of Ovo Energy Limited, and their compliance with Standard Licence Conditions ("SLC") SLC0.3(c)(d), 26.4, 26.5(d)(f), 27, 27A and 28.1A(b) of the Gas and Electricity Supply Licences.

These SLCs relate to treating domestic customers fairly, obligations to customers on the Priority Services Register and ensuring customers' Prepayment Meters are safe and reasonably practicable in all circumstances.

The opening of this investigation does not imply that we have made any findings about non-compliance by Ovo.