VMware Inc.
08/04/2023 | News release | Distributed by Public on 08/04/2023 09:50
Top 10 Most Popular Knowledge Articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop for July, 2023
Get answers and solutions instantly by using VMware's Knowledge Base (KB) articles to solve known issues. Whether you're looking to improve your productivity, troubleshoot common issues, or simply learn something new, these most used and most viewed knowledge articles are a great place to start.
Here are the top 5 most viewed KB articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop:
Learn about VMware Horizon Cloud Service's First-Gen Control Plane's End of Availability (EOA) on October 31, 2023, and the End of Life (EOL) target date of January 31, 2024. Existing customers must migrate to the next-gen control plane by the EOL date. An exception process is available for specific use cases. New customers won't have access to the First-Gen Control Plane after October 31, 2023, without an approved exception request.
This KB describes an issue with WiFi Profiles failing to install on Android 11+ devices when Security Type is WPA/WPA2 Enterprise and Domain value is missing. The problem affects Android 11+ devices with the latest security updates. Google's update restricts insecure network configurations, making Domain value necessary in the configuration. Workarounds are provided for different Workspace ONE UEM versions. Follow the provided steps to create a new Wi-Fi profile and verify proper installation and domain configuration on Android 11+ devices.
Learn about Apple's new Rapid Security Response feature for iOS and macOS. Workspace ONE UEM currently does not support reporting or granular management of specific Rapid Security Responses. However, the UEM team is developing functionality to address this. The article provides details on the expected behavior, resolution, and upcoming feature support timelines. A patch has been released to enable Rapid Security Response information display in the UEM console.
This knowledge articles describes that after upgrading iOS devices to iOS 17 Beta, Workspace ONE UEM mistakenly detects them as compromised, leading to data erasure and un-enrollment. A fix is available for devices running iOS versions lower than iOS 17 Beta. For affected devices on iOS 17 Beta, re-enrollment is required. Admins can temporarily disable 'Compromise Protection' in SDK profiles, but it's essential to re-enable it after the permanent fix.
This KB addresses Workspace ONE Productivity apps on iOS receive push notifications via APNs through Workspace ONE UEM. Administrators can follow the provided steps to activate integration with CNS and start using it for push notifications. The current APNs certificates expire on August 6, 2023, and customers are encouraged to adopt CNS for future use.
Here are the top 5 most Linked KB articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop:
This KB provides a solution for Unified Access Gateway (UAG) administrators to replace the default self-signed TLS server certificate with a trusted CA-signed certificate for production environments. It outlines the steps to update certificates and highlights the need for proper certificate requirements. The KB also offers useful troubleshooting commands and log entries to assist administrators in handling certificate-related issues. Additionally, it references related articles for further knowledge on UAG certificate management.
This KB addresses a symptom where license sync fails on the cloud connector pod, leading to services showing "Evicted" status in the VM. The cause is identified as uncontrolled growth of log files due to conntrackd logs not getting rotated in CC VM versions 2.1.2 & 2.2.0. The resolution suggests updating to Horizon Cloud Connector version 2.3.0 or later to fix the issue. For those in a "Managed" state, a workaround is provided to recover the VM configuration by deploying the latest cloud connector version and copying specific files.
This KB describes how Horizon Cloud customers gain access to VMware Workspace ONE Intelligence for Horizon, offering advanced features and custom dashboards. Historical dashboards and reports will be available exclusively in Workspace ONE Intelligence from June 30, 2023. Administrators must configure their Horizon Cloud service with Workspace ONE Intelligence before this date. Refer to the VMware Workspace ONE - VMware Horizon Integration documentation for guidance.
This article provides troubleshooting tips for instant clone provisioning failures in VMware Horizon. It indexes various known issues related to VM creation, storage, network, compute, and Active Directory. The resolution includes guidelines for smooth provisioning and references to specific troubleshooting articles for different error types.
This article addresses an error that occurs during virtual machine customization in VMware Horizon. The error is related to encryption type (14) in the Active Directory. The resolution involves creating a new instant clone domain user account in AD and using it for pool provisioning. The necessary steps are outlined in the Horizon documentation.
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