Federal Trade Commission

03/05/2021 | News release | Distributed by Public on 03/05/2021 21:33

MoneyGram fraud refunds get closer

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March 5, 2021
by
Bridget Small
Division of Consumer & Business Education, FTC

If you used MoneyGram to send money to a scammer between January 1, 2013 and December 31, 2017, you may get a prefilled claim form in the mail soon. The claim forms, from claims administrator Gilardi & Co. LLC, are the first step in distributing money from the $125 million settlement with the FTC in 2018. In that case, the FTC and US Department of Justice (DOJ) charged that MoneyGram failed to meet agreements to crack down on consumer fraud involving money transfers.

You must return the claim form within 90 days

from the date on the form to be eligible for a refund.

These prefilled claim forms show eligible dollar loss amounts that are based on fraud reports people filed with MoneyGram and law enforcement. If you get a form and agree with the dollar loss amount shown:

  • sign and date the form
  • fill out the information the form asks for
  • mail it back in the return envelope that came with the letter

If you get a form but don't agree with the dollar loss amount shown:

  • sign and date the form
  • fill out the information the form asks for
  • mail it back with copies of documents that back up the amount you claim. You can send copies of MoneyGram receipts, 'send' forms, or transaction history reports with a listed eight-digit money transfer control number (MTCN). You can request a transaction history report on the MoneyGram website.

The claim form requires you to give your Social Security number (SSN). That's because the federal Treasury Offset Program must find out whether you owe money to the US government before you can get a payment. It needs your SSN to do that.

You don't have to pay to file your claim. You don't need a lawyer to file a claim. Don't pay anyone who contacts you and says they'll help you file, or help you get your money back.

On June 1, 2021, people who didn't get a prefilled form can start filing claims online at moneygramremission.com.When you file a claim online, you have to give a MoneyGram MTCN. Or, you will be able to print the claim form and mail it in with copies of MoneyGram receipts, 'send' forms, and transaction history reports. If you plan to file in June, you can start to collect - and make copies of - your receipts and other paperwork now. Once that process opens, the deadline to file a claim is August 31, 2021.

For more information about eligibility, the claims process, and other topics, go to ftc.gov/moneygramand moneygramremission.com.

Blog Topics:
Money & Credit
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Comments

Veronica| March 5, 2021
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  • reply

Only people that used money gram thru 2017 what about those of us who used moneygram in 2018. Can we file .

FTC Staff| March 5, 2021
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  • reply

This claims process is only for people who used MoneyGram to send money to a scammer through MoneyGram between January 1, 2013 and December 31, 2017.

You can report fraud to MoneyGram on its website, and to the FTC at www.ReportFraud.ftc.gov.

Reenie45| March 5, 2021
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  • reply

I already filed long ago never received anything but a letter acknowledging and saying I would be receiving,whats up with that ?

FTC Staff| March 5, 2021
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  • reply

If you don't get a prefilled claim form, you may be eligible to file a claim starting on June 1, 2021. Check the Frequently Asked Questions at www.MoneyGramRemission.com to see if you are eligible and to learn how to file a claim starting June 1, 2021.

John| March 5, 2021
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  • reply

I understand that this claims process is only for people who used MoneyGram to send money to a scammer through MoneyGram between January 1, 2013 and December 31, 2017. What about people who used Moneygram to send money to a scammer through Moneygram in 2008-2010? My father was a victim then.

FTC Staff| March 5, 2021
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  • reply

You can report fraud to MoneyGram on its website, and to the FTC at www.ReportFraud.ftc.gov.

Proserpene| March 5, 2021
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  • reply

What about those people who lived outside United States and sent money thru MoneyGram? We also got scammed too! Why are we not eligible?

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