First Communications Inc.

10/06/2022 | News release | Distributed by Public on 10/06/2022 11:16

Dialing Into FirstComm Video Series ft. Jamie Rowlands

Our VP of Customer Engagement, Jamie Rowlands, is responsible for customer care, service management, the network operations center, and FirstComm's Ohio direct sales team. In this sit-down, he gives his insight into FirstComm's unique customer approach.

Jamie has been with FirstComm for almost 20 years, yet still finds enthusiasm in helping manage the company's direct sales and customer care team. He attributes this enthusiasm to feeling like he is truly making a difference in the company by guiding FirstComm's growth in these areas. The personal feeling of the company culture gives him a sense of ownership and pride in the work he is doing.

"It's enjoyable to watch people make a difference. It's hard to do in a very large bureaucracy, like some of our competition," Jamie explains. "But what's great about FirstComm, and what really is enjoyable about coming to work is that we have employees that really do a very good job of making sure that the cust

omer experience, when they call FirstComm, is very topnotch."

Some advice Jamie would give is to be fully transparent with customers about a situation, no matter how difficult it may be for them to hear. In the end, honesty shows respect for the customer and can foster long-term trust with the client. A customer-first approach is core to FirstComm and to addressing any concerns. Unlike with larger competitors, customers have more of a direct line to the VP and have that level of attention brought to their issue. This adds a personal touch to the FirstComm-customer relationship which is a big strength Jamie attributes to the company.

To see the full video interview, click here: https://bit.ly/interviewfirstcomm