Entergy Louisiana Hurricane Francine update – 9/14/24, 5 p.m.

Insights > Entergy Louisiana Hurricane Francine update - 9/14/24, 5 p.m.

Entergy Louisiana Hurricane Francine update - 9/14/24, 5 p.m.

09/14/2024

Entergy expects to restore power to 95% of all customers in Louisiana who lost electric service following Hurricane Francine and can safely receive it by this evening.

Currently, about 22,000 customers in southeast Louisiana remain without power from Francine, with most of the outages being in the coastal areas of Lafourche and Terrebonne parishes, which were hit hardest by strong winds and heavy rain.

Using every tool at their disposal, Entergy Louisiana's storm team of about 8,000 continues to simultaneously assess damage and restore power.

With assessments nearly completed, scouts have identified damage to nearly 650 utility poles, over 150 transformers and approximately 1,125 spans of distribution wire that require repair or replacement.

The geography of southeast Louisiana poses unique challenges for utilities, but our dedicated crews are using specialized equipment like airboats and marsh buggies to safely carry out repairs.

Estimated restoration times

While many customers will have power restored sooner, Entergy Louisiana expects to have most of its customers who can safely receive service restored by Sunday night.

Estimated restoration times will depend on the severity of the damage in each area. This is reflected in the parish-by-parish breakdown below. Coastal areas, including Assumption, Lafourche, and Terrebonne parishes, experienced some of the strongest winds, and restoration in these communities will take longer.

Make sure your home or business is ready for us to restore your power:

• We cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore power.
• If your property has any water damage, please turn off the electricity at either the main fuse box or circuit breaker.
  • Call a licensed electrician for advice when necessary. A licensed electrician may need to inspect your property's electric wiring before Entergy can restore power to a home or business which has water damage from rain or flood waters.
• Even if you don't have any property damage, you should still be cautious.
  • Look for electrical system damage once power is restored. If you see sparks, broken or frayed wires or the smell of hot insulation is noticeable, turn off the electricity at either the main fuse box or circuit breaker.

Here's how you can stay up to date on our restoration efforts:

• Download the Entergy app. Customers can use the app to report outages or check on the status of power at their home or business.
• Check Entergy's View Outages Maps show where outages are located and give information about restoration progress.
• Follow us Facebook and X at @EntergyLA, @EntergyNOLA, Facebook.com/EntergyLA and Facebook.com/ EntergyNOLA. Social media also plays an important role in keeping you informed, and we place a high priority on updating our social media channels throughout an event.
• Text us: If you are signed up to receive our notifications, you can text OUT to 36778 to report an outage. To sign up for text messaging, go to myEntergy.com or by texting REG to 36778. Have your account number and ZIP code handy. The registration pattern is as follows including spaces: REG (account number) (ZIP code).
• Visit the Entergy Storm Center The site has storm safety, preparation and restoration information that is updated throughout the day.
• Download the Operation: Storm Ready Guide. This guide will help you plan and prepare for weather emergencies. Information is also available in Spanish and Vietnamese.