Sarawak Energy Assures Supply Reliability During Hari Raya Aidilfitri

KUCHING
5 APRIL 2024

For a safe and happy Hari Raya Aidilfitri celebration, Sarawak Energy is intensifying efforts to ensure reliable and uninterrupted power supply throughout Sarawak over the upcoming festive season.

The Company's operational and retail arm, Syarikat SESCO Berhad (SESCO) is actively monitoring all aspects of its operations and has implemented the necessary preparations, including contingency plans.

Lau Kim Swee, Chief Executive Officer for SESCO is providing assurance to the public that all arrangements have been made to address any challenges that may arise for a smooth and enjoyable Hari Raya celebration.

He stated, "We have a competent and dedicated technical team on duty to ensure uninterrupted electricity supply for our valued customers. The team is diligently monitoring the system loading conditions to ensure supply stability."

"Our standby teams are ready to respond swiftly should any supply disruptions arise. They are on call 24/7 to be immediately deployed for safe and efficient restoration works, with allocated gensets prepared accordingly," he added.

In addition to established operational procedures, the utility seeks the cooperation of the public to comply with electrical safety practices to maintain safety throughout the celebrations. These include:

• Inspecting electrical wiring and ensuring they are well-maintained to prevent electrical trips prior to the festivities.
• If fixing festive lights, avoid overloading electrical sockets with multiple pin adapters and extension cables to prevent potential fires due to electrical circuit overload. Ensure all electrical sockets are in good condition.
• Ensure extension wire coils are untangled when in use to prevent overheating of the cables.
• Alerting Sarawak Energy immediately if trees or shrubs touch overhead lines.
• If any suspicious activities are seen nearby electrical facilities, contact Sarawak Energy immediately to prevent outages, vandalism and cable theft.
• Immediately report any power outages or faulty cables to ensure prompt resolution.
• Before conducting any excavation works or digging, third-party contractors must contact Sarawak Energy to avoid damaging underground cables.

Sarawak Energy also advises against illegal internal wiring extensions, especially during festive periods, as they may overload the electrical system and pose as fire hazards.

For any queries, customers can contact Sarawak Energy's 24/7 Customer Care Centre at 1300-88-3111, email [email protected] or chat with the virtual agent CARINA. Alternatively, customers can also reach the utility provider through Sarawak Energy's mobile application SEB cares, which can be downloaded via Google Play Store and Apple App Store.

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