John Wiley & Sons Inc.

09/27/2023 | Press release | Distributed by Public on 09/27/2023 08:01

New Wiley Survey Reveals Gaps in Levels of Psychological Safety Between Employees and Executives

Executives are43% more likely to say they feel safe taking risks than individual contributors

HOBOKEN, NJ-New survey datafromWiley (NYSE: WLY) suggest workersare far less likely than their managers and senior-levelexecutivesto feel psychologically safe taking risks at work.The findings from the latest Wiley Workplace Intelligencereportshow a particularly widegulf between individual contributors and executives, which could lead tolower trust, engagementand productivityin the workplace.

Psychological safety-a term first coined byHarvard Business School professor Amy Edmondson-refers toan environment where individuals can freely express ideas, voice concerns, take risks and admit mistakes without fear of repercussions. It'srecognized as a key factor in fostering healthy workplaceenvironments.

According to Wiley's latest research, only53% of individual contributors said they feel safe taking risksat their organizations,compared to 64% of managers, 55% of supervisors, 71% of directors and 76% of executives.

Nearly one-fifthof individualcontributors didn't feel safe taking risks, the highest of all respondents.

"Psychological safety has become increasingly important in recent years with the shift to hybrid and remote work," said Dr. Mark Scullard, senior director of product innovation at Wiley. "To bridge the gaps in psychological safety that we're seeing across organizational levels, companies can implement facilitated learning experiences to equip all employees with the skills for effective relationships, better communication, understanding, trust and teamwork. This intentional and inclusive approach helps foster greater psychological safety within the workplace that allows innovation to thrive."

Other key findings from the report include:

  • Blame Game: At least 40% of respondents in higher-level positions (supervisors, directors and executives) indicated that their mistakes were held against them, possibly due to their increased visibility across the organization, compared to individual contributors (29%) and managers (35%).
  • Comfort with Discomfort: A majority of middle management respondents said they largely feel able to raise problems and tough issues at work, while individual contributors and executives both felt less comfortable bringing up such issues.
  • Undermining Concerns: Supervisors were the least of all respondents to agree that no one on their teams would deliberately undermine their work (68%).
  • Higher Psychological Safety in Senior Roles: Executives reported having the highest levels of psychological safety at work, with 93% feeling mostly or completely psychologically safe. Individual contributors and managers reported lower levels of psychological safety at 86% each, and felt less safe speaking up and less valued for their contributions.

Wiley Workplace Intelligenceoffers new workplace and L&D insights based on primary survey research each month on Wiley's Everything DiSCwebsite. Visitors to the site can sign up to receive Wiley's free Insights to Actionnewsletter.

Wiley's portfolio of professional learning solutions includes Everything DiSC, The Leadership Challenge, The Five Behaviorsand PXT Select. These programs are designed to help companies, managers and individual employees assess and improve workplace skills, perform better, and become more successful.



The findings were gathered in a survey conducted by Wiley among 2,000 professionals across organizational roles and departments within various industries in North America. Survey responses were collected anonymously and compiled in aggregate form.

About Wiley

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Anthony Amiano/ [email protected]