Meet Elizabeth Pereira: HiLight Senior Customer Service Representative

After 20 years of living in Hillsboro, Elizabeth Pereira is excited to help community members access HiLight's high-speed internet service and help improve their online experience. We asked Elizabeth to share what makes her work meaningful to her and community members.

Elizabeth, tell us more about yourself.

I've been married for 20 years; I have two amazing teenage boys and two dogs: a shih-poo and a havapoo. I love to spend quality time with my family and part of that is traveling together to new places.

What inspired you to choose to work for the City of Hillsboro?

The City's commitment to providing quality services to residents - and its commitment to community involvement - inspired me to choose to work for the City of Hillsboro. I felt I could contribute to the well-being and satisfaction of Hillsboro's community members, which I personally find rewarding.

What does HiLight and high-speed internet access mean for community members?

It means our community members can have reliable and fast internet connectivity, allowing residents to access online resources, educational materials, and job opportunities with greater ease.

Staying connected is so important for our community members to thrive in this digital age. It's just awesome that the City of Hillsboro can provide that for residents.

What do you like most about your work?

I really enjoy interacting with community members, assisting them with their needs and building positive relationships. It's satisfying to help customers resolve their service issues and improve their online experience.

I'm also a Spanish speaker, so helping our Spanish-speaking community communicate in their native language is personally rewarding.

As you reach out to community members for input and feedback, what are you hoping to hear?

We always hope to hear positive feedback regarding the reliability, speed, and affordability of the service. We are always looking for ways to make improvements or gather suggestions that could enhance the overall internet experience for residents.

Ultimately, we aim to gauge overall satisfaction with HiLight and identify any area where adjustments may be necessary to better meet the community's needs and expectations.

What are the top questions community members ask you?

The top question by far is: When will HiLight be available in my area? The answer can vary depending on the area of the caller. There are a lot of community members who are looking forward to switching over to HiLight and often times they voice their excitement and anticipation.

As of spring 2024, network construction is nearing completion in the neighborhoods south of TV Highway around Hillsboro High School, Witch Hazel, River Road, Davis Road, and Meadow Oaks. The HiLight network and services will continue to be extended and activated in additional areas of Hillsboro over the coming years.

What do you like most about Hillsboro?

I've lived in Hillsboro for the last 20 years; this is my community and I love it here. My favorite thing is finding a hidden gem, a spot where the food is just delicious. I truly just enjoy Hillsboro's strong sense of community and the diverse population.

What's the best way to ask a question?

Email me at [email protected] - or the HiLight team at [email protected]

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