eBay Inc.

09/28/2023 | Press release | Distributed by Public on 09/28/2023 09:16

Upcoming improvements to the Authenticity Guarantee process

We are excited to share an upcoming improvement we are making to our authentication process for Handbags.

Our current Handbags authentication process includes 2 steps - 1. Authentication and 2. Listing accuracy. In some cases, items can be authentic but our experts discover a discrepancy between the item and what was described in the listing. When this happens, eBay communicates to the buyer what the discrepancy is and gives the buyer the opportunity to either proceed with the transaction or return the item back to the seller.

In the new experience launching at the end of September, both buyers and sellers will be alerted when a discrepancy is found with details of the issue.

For Sellers, you will start getting notifications when a Listing Accuracy issue is found in Seller Hub and via email.

For Buyers, Listing Accuracy details will be sent to your email along with new notifications in your Purchase History and View Order Details pages asking you to provide a response from a new 'Inspection Details' Page.

We are starting with Handbags US this year and will start ramping up to other categories and markets in the first half of 2024.