University of Cincinnati

04/17/2024 | Press release | Distributed by Public on 04/17/2024 10:37

ServiceNow Vancouver upgrade coming Friday, April. 26

ServiceNow Vancouver upgrade coming Friday, April. 26

IT Service Portal & Knowledge Base intermittently unavailable for up to four hours

2 minute readApril 17, 2024Share on facebook Share on Twitter Share on LinkedIn Share on Reddit Print StoryLike

The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 11:45p.m., Friday, April 26, until 4 a.m., Saturday, April 27, during a planned ServiceNow upgrade.

What you can expect

During the ServiceNow upgrade, you may experience intermittent access to:

  • The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.
  • How-to articles in the IT Knowledge Base (kb.uc.edu)

You will have access to 24/7 Canvas Support:

  • Dial 513-556-HELP (4357) or 866-397-3382 from your personal phone, select option 3. Or, dial 6-HELP (4357) from a university phone on campus. Then, select option 3.

Need help?

If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.

  • Submit a ticket.
  • Or call us.
    • From your personal phone, dial 513-556-HELP (4357) or 866-397-3382; select option 2.
    • From a university phone on campus, dial 6-HELP (4357); select option 2.

Featured image at top: Andrew Highley/UC Marketing + Brand

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