Luxury Hotel Group Delivers Unforgettable Travel Experiences with Smarter HR

The Solution

Checking In with a Five-Star Solution

Expanding its use of Paylocity enabled Noble House to simplify and accelerate key HR and payroll workflows, reduce manual tasks, and offer employees more flexible payment options.

Noble House saw the smartest approach was to extend its use of Paylocity to replace multiple legacy systems and provide a central, integrated environment for HR and payroll.

Minimizing Friction During Talent Acquisition
At the start of the employee journey, Noble House now uses Paylocity's Recruiting and Onboarding modules to customize workflows for each hotel. The HR team contacts candidates via built-in email and text messaging tools, while pre-filled forms make life easy for new hires. Paylocity's Integrations allow the company to access its background check system with just a click. And with Video, Noble House enhances job postings with slick videos that offer a behind-the-scenes look at its resorts.

Streamlining Processes and Ensuring Fair Compensation
With the Payroll and Time & Attendance modules, Noble House has reduced manual inputs and improved the accuracy of paycheck and bonus calculations for different roles and locations. Some hotels use Scheduling to simplify shift planning, while an integration with a third-party labor management tool supports data-driven workforce forecasting.

The recent addition of On Demand Payment has been another game-changer, enabling employees to access a portion of their earned wages before payday. "The approval process when employees request funds is fully automated, so there is no extra work for our team," notes Carlyn.

In addition, Noble House uses Insights & Recommendations to pull reports on Affordable Care Act (ACA) contributions, paid time off (PTO) accruals, and mandatory training completions. With Performance and Compensation, the company plans to implement more structured appraisal processes to help employees develop and ensure compensation plans are fair.

Building Connections Across the Company
With the Community module, Noble House now has an enterprise-wide collaboration hub. The company uses it to announce companywide news, such as upcoming benefits enrollments, while each location publicizes its own events and employee work anniversaries. Noble House also uses Surveys to gather employee feedback through annual surveys, exit interviews, and new-hire check-ins. And using Learning, the company runs mandatory training, employee wellness, and professional development sessions.

The Results

Great Company Culture Ensures Service with a Smile

Noble House now has the agility to combat threats from competitors and has built a supportive work environment based on diversity and inclusion that encourages retention and quality service.

Offering More Flexibility Helps Attract and Retain Talent
With Paylocity, Noble House offers a stronger employee value proposition that matches the flexibility promised by the gig economy and other competitors. On Demand Payment has been key, as Carlyn notes: "We highlight On Demand Payment as a perk in our job ads, and we have seen high usage among employees. It really helps us compete against other large hospitality companies."

Paylocity's Employee Self-Service portal and Paylocity Mobile App also increase flexibility. Rather than having to check with the HR team, employees now pull pay stubs and tax documents and request PTO while on the move. "PTO requests used to mean printing paper forms," recalls Carlyn. "Digitalizing the process improves our sustainability, another major focus for us."

More Agile Hiring Minimizes Risk
Smarter, automated processes in Paylocity help Noble House to fast-track recruitment and onboarding. In Florida, for example, the company must complete additional steps using the Federal E-Verify system during onboarding. An interface in Paylocity removes the need to toggle between the systems and keeps the whole process to less than seven minutes. "The speed Paylocity gives us reduces the risk that we will miss out on preferred candidates," adds Carlyn.

Creating a Culture That Empowers Everyone
Paylocity helps Noble House to put its core values into practice. Video updates from leaders posted on Community improve transparency, and stronger communications mean stronger connections across the company. Learning provides more opportunities for employees to gain skills and improve their mental well-being. And training on diversity, equity, inclusion, and accessibility helps foster a supportive culture that empowers every employee. The platform that Paylocity provides allows Noble House to live up to the company's core values for the employee experience.

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